Compare My Work Scheduler vs. Avaya Aura Call Center Elite

Purchasing the right Customer Support Software product is as easy as assessing the good and poor functionalities and terms offered by My Work Scheduler and Avaya Aura Call Center Elite. Here it's also possible to match their overall scores: 8.0 for My Work Scheduler vs. 7.1 for Avaya Aura Call Center Elite. Or you can check their general user satisfaction rating, 96% for My Work Scheduler vs. 100% for Avaya Aura Call Center Elite. We suggest that you put some effort and review their differences and determine which one is the better alternative for your business. Moreover. keep in mind to factor in your company’s or industry’s unique case, for example, a multilingual software for a global team or a mobile version to help you work on the go. People who are pressed for time or would like to get a Appointment Scheduling Software recommendation from our experts may want to try out these top choices for this year: Calendly, Checkfront, Zen Planner.
Compare

My Work Scheduler

VS

Avaya Aura Call Center Elite

VS

My Work Scheduler screenshot Avaya Aura Call Center Elite screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

7.1 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Cost

Cost

$9.98

by quote

Pricing Type

Pricing Type

Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

My Work Scheduler is a customizable and flexible customer scheduling platform hosted in cloud, and designed to meet the needs of professional freelancers and small businesses.
Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Easy Links
List of Features

List of Features

My Work Scheduler FEATURES

  • Simplified customer scheduling
  • Calendar scheduling
  • Drag-and-drop time slots
  • Daily schedule transfer
  • Remote access
  • Email and text communication
  • Search and report
  • Customer account management
  • Simplified administration
  • Staff account management
  • Dashboard for easy access
  • Email marketing
  • Data security
  • Paperless job service
  • In-cloud deployment
  • Mobile optimization
  • Efficient customer support

Avaya Aura Call Center Elite FEATURES

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting
Vendor's Address

Vendor's Address

4655 Great America Parkway
Santa Clara, CA 95054
USA
Phone Number

Phone Number

1-866-GO-AVAYA
Pricing Page

Pricing Page

Learn more about My Work Scheduler pricing Learn more about Avaya Aura Call Center Elite pricing
Prominent Customers

Prominent Customers

Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Available Integrations

Available Integrations

Currently. the software integrates with well with Google Maps.

No information available.

Available Languages

Available Languages

English, China, Germany, India, Japan English
Company Size

Company Size

Small Business | Freelancers Large Enterprises | Medium Business
Available Support

Available Support

Phone Live Support
Training
Phone
Ticket
Vendor Email

Vendor Email

Available Plans

Available Plans

My Work Scheduler has an interesting pricing scheme, where business, ultimate, and for enterprises pricing depend exclusively on the number of users you want to include. You can check the price for your team directly on the website (contact them for teams larger than 30 members), or use the 30-days free trial to examine the product in advance. Note that the features and benefits are the same in the Business, Enterprise, and Ultimate package, and the only factor is the size of your team.

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Both My Work Scheduler and Avaya Aura Call Center Elite were tested by a group of independent SaaS experts who carried out a thorough study of all crucial aspects of every service. Their total score was calculated using our unique SmartScore model which provides a separate partial score to each factor including: main functionalities, client support, mobile support, security, client satisfaction as well as market presence. We know useful features are not the only factor important to a business so we make an effort to pay attention to all aspects of a app before coming up with its final score.