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Compare My Work Scheduler vs Avaya Aura Call Center Elite

What is better My Work Scheduler or Avaya Aura Call Center Elite? Purchasing the right Customer Support Software product is as easy as assessing the good and poor functionalities and terms offered by My Work Scheduler and Avaya Aura Call Center Elite. Here it's also possible to match their overall scores: 8.0 for My Work Scheduler vs. 7.1 for Avaya Aura Call Center Elite.

Or you can check their general user satisfaction rating, 96% for My Work Scheduler vs. 100% for Avaya Aura Call Center Elite. We suggest that you put some effort and review their differences and determine which one is the better alternative for your business. Moreover. keep in mind to factor in your company’s or industry’s unique case, for example, a multilingual software for a global team or a mobile version to help you work on the go.

We realize that not all businesses have enough time to examine a wide range of different products, so we created a list of suggestions that you may find useful. Our top selections for the Appointment Scheduling Software category are: Calendly, Square Appointments, Checkfront.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $9.98

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Simplified customer scheduling
  • Calendar scheduling
  • Drag-and-drop time slots
  • Daily schedule transfer
  • Remote access
  • Email and text communication
  • Search and report
  • Customer account management
  • Simplified administration
  • Staff account management
  • Dashboard for easy access
  • Email marketing
  • Data security
  • Paperless job service
  • In-cloud deployment
  • Mobile optimization
  • Efficient customer support

Pricing Info

My Work Scheduler has an interesting pricing scheme, where business, ultimate, and for enterprises pricing depend exclusively on the number of users you want to include. You can check the price for your team directly on the website (contact them for teams larger than 30 members), or use the 30-days free trial to examine the product in advance. Note that the features and benefits are the same in the Business, Enterprise, and Ultimate package, and the only factor is the size of your team.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Currently. the software integrates with well with Google Maps.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

My Work Scheduler is a customizable and flexible customer scheduling platform hosted in cloud, and designed to meet the needs of professional freelancers and small businesses.

Company Email

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Inbound

  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing

Outbound

  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer

Blended

  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration

Analysis and Reporting

  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting

Pricing Info

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.

Company Email

Contact No.

Company's Address

4655 Great America Parkway
Santa Clara, CA 95054
USA

Both My Work Scheduler and Avaya Aura Call Center Elite were tested by a group of independent SaaS experts who carried out a thorough study of all crucial aspects of every service. Their total score was calculated using our unique SmartScore model which provides a separate partial score to each factor including: main functionalities, client support, mobile support, security, client satisfaction as well as market presence. We know useful features are not the only factor important to a business so we make an effort to pay attention to all aspects of a app before coming up with its final score.

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