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Compare Mindjet vs Freshservice

What is better Mindjet or Freshservice? We are here to improve the cumbersome process of assessing Project Management Software products for you. For example, on this page you can check the overall performance of Mindjet (7.8) and compare it with the overall performance of Freshservice (9.4).

It's also possible to match their overall user satisfaction rating: Mindjet (99%) vs. Freshservice (97%). Furthermore, you can read their services carefully to determine which product can better deal with your company’s needs. In general, any B2B software has to let you to comfortably see the big picture, at the same time offering you immediate access to the details.

Our team put a lot of effort to prepare reviews of all popular Project Management Software services available out there, but among all the ones we reviewed these three caught our special attention: monday.com, Smartsheet, Wrike.

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SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Powerful patented algorithms
  • Big data analytics
  • Proven Innovation Services Team
  • Innovate at Scale
  • Collaborative
  • Full process transparency
  • Automated workflow to boost efficiency and conserve resources
  • Gantt charts, organization charts, tree diagrams
  • Integrate with Outlook, SharePoint and Microsoft Project
  • Export to Word, Project or PowerPoint
  • Forecast the return on investment of innovation programs
  • Single Sign-On SAML
  • Customized Branding
  • Global/Safe Harbor Certified
  • Mobile apps
  • Information visualization in various interactive formats
  • Add hyperlinks, attachments, notes, images
  • Automated presentation view or customizable slide shows
  • Interactive dashboard

Pricing Info

Contact the company for pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Cisco, DPR Construction, The Un Refugee Agency

Integrations

  • Outlook
  • SharePoint
  • Microsoft Project

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Mindjet is the only platform that has the capabilities to drive enterprise innovation at scale.

Company Email

Contact No.

Company's Address

1160 Battery Street East,
4th Floor
San Francisco, CA 94111 USA

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

All the data, information and statistics that we provided in this analysis were gathered from official company websites, promotional resources available online, real-life experience from real customers as well as our personal hands-on use of each solution by an expert. We do our best to thoroughly test every app, therefore we not only study it on our own, but we also compare our results with views of other people from the B2B community.

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