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Compare Microsoft Dynamics 365 vs Salesforce Essentials

What is better Microsoft Dynamics 365 or Salesforce Essentials? Getting the most effective CRM Software product is all about comparing various solutions and determining the top application for your specific needs. Our unique algorythm gives you a fast look at the general rating of Microsoft Dynamics 365 and Salesforce Essentials. For overall quality and performance, Microsoft Dynamics 365 scored 9.2, while Salesforce Essentials scored 9.6. On the other hand, for user satisfaction, Microsoft Dynamics 365 earned 96%, while Salesforce Essentials earned 100%.

Below you can also check their characteristics, terms, plans, etc. to see which application will be more appropriate for your situation. One critical element to evaluate is if the software lets you to enable/disable limitations on various types of users to limit the exposure of any confidential company data.

As of now, the leading products in our CRM Software category are: HubSpot CRM, Salesforce CRM, Freshsales.

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SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $40

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer insights
  • Editable grids
  • Web API enhancements
  • Activity sorting control
  • Programmatic management of product properties
  • Define access permission for modular business apps
  • Use form scripts to add icons with tooltip text for view columns
  • Client APIs for creating and managing records in Dynamics 365 mobile clients
  • Server-to-server authentication
  • Process enhancements
  • Sitemap designer for apps
  • Power BI
  • Dynamics 365 app for Outlook
  • Cortana Integration

Pricing Info

Dynamics 365 Plan – From $210/user per month

  • Finance and Operations
  • Retail
  • Talent
  • Sales
  • Customer Service
  • Project Service Automation
  • Field Service
  • Microsoft Social Engagement
  • PowerApps

Additional users:

  • Team Members – $8/user per month
  • Operations Activity – From $50/user per month
  • Operations Devices – From $75/device per month

Unified Operations Plan – From $190/user per month

  • Finance and Operations
  • Retail
  • Talent
  • PowerApps

Additional users:

  • Team Members – $8/user per month
  • Operations Activity – From $50/user per month
  • Operations Devices – From $75/device per month

Customer Engagement Plan – $115/user per month

  • Sales
  • Customer Service
  • Project Service Automation
  • Field Service
  • Microsoft Social Engagement
  • PowerApps

Additional users:

  • Team Members – $8/user per month

Applications and Offers – From $40 to $170/user per month

  • Retail
  • Talent
  • Sales
  • Customer Service
  • Project Service Automation
  • Field Service
  • Microsoft Relationship Sales
  • PowerApps

Additional users:

  • Team Members – $8/user per month

All Plans include:

  • Data security
  • 99.5% uptime SLA
  • Office 365 integration
  • Phone and web support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Covirán, Ashley Furniture, Delta Airlines, Hitachi Solutions

Integrations

  • Sharepoint
  • Outlook
  • Exchange
  • Yammer
  • One Note
  • Power BI
  • Office 365
  • Dynamics AX
  • Dynamics GP
  • Dynamics NAV
  • ESB Integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based CRM solution Microsoft Dynamics 365 is a repackaged version of the former Dynamics CRM Online tool.

Company Email

Contact No.

Company's Address

Microsoft Headquarters One Microsoft Way Redmond, WA 98052

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Account Management
  • Activity Feed
  • Activity Tracking
  • AppExchange Marketplace
  • Case Auto-Assignment
  • Case Escalation Rules and Queues
  • Collaboration Tools
  • Contact Management
  • Custom Profile
  • Einstein Activity Capture
  • Email Optimization
  • Lead Contact Account Management
  • Lightning App Builder
  • Opportunity Management
  • Page Layout
  • Reports and Dashboards
  • Salesforce Mobile App
  • Setup Assistant
  • Trailhead
  • Task Management

Pricing Info

Salesforce Essentials is packaged as one small business plan that integrates the lower-tier CRM and service features of Salesforce Cloud and Salesforce Service in one solution. The plan enables small businesses to leverage the Salesforce architecture for their sales, marketing and customer service needs.

Salesforce Essentials – $25/user/month (annual; $30 if monthly)

  • Up to 10 users
  • Guided onboarding and setup
  • Automatically track emails & meetings
  • Manage leads, opportunities, & accounts
  • Create custom dashboards & reports
  • Deliver social and email support
  • Save time with customer self-service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:

  • G Suite
  • Facebook
  • Twitter
  • GetFeedback
  • Dropbox
  • HelloSign
  • MailChimp
  • Xactly
  • Nicereply

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust, feature-rich CRM-service solution for sales and support teams of small businesses

Company Email

Contact No.

Company's Address

The Landmark at One Market, Suite 300,
San Francisco, CA, 94105
USA

No CRM Software will be perfect enough to solve all the requirements of a specific team. Though key functionalities of Microsoft Dynamics 365 and Salesforce Essentials are important you should also thoroughly examine the integrations provided by a given software. Quote frequently your team will already be making use of some other B2B software in your company and it’s definitely more beneficial to go with services that integrate well with one another. With that approach you will be able to be certain of a smooth transfer of data between your teams and apps, which can significantly reduce time wasted on migrating between one software and the other.

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