Compare Bornevia vs. MiContact Center

Assessing products to find the best Customer Support Software need not be complicated. On our review platform, you can easily match MiContact Center and Bornevia and immediately evaluate their distinct features. We allow you to check their uniqe benefits, supported devices, support service, prices, terms, and more. It's also possible to review their overall score (7.8 for MiContact Center vs. 8.5 for Bornevia) and overall customer satisfaction level (100% for MiContact Center vs. 100% for Bornevia). Spend some time and review your top alternatives and determine which one is ideal for your company. Similarly, you have to check the software vendor’s credibility; can you count on them and will they still be on the market in the future? If you would like to quickly identify the more reliable Customer Support Software according to our review team we recommend you take a look at the following solutions: Zendesk, Samanage, Freshdesk.
Product

Bornevia

VS

MiContact Center

VS

Bornevia screenshot MiContact Center screenshot
Pricing Details

Total Score

Our Score

8.5 ?

Our Score

7.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Price

Price

$10

by quote

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Quote-based
Detailed Review

Detailed Review

General Description

General Description

Bornevia is web-based email, live chat, and social media customer service help desk software for growing teams.
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Easy Links
Pricing Plans

Pricing Plans

Bornevia offers a flexible pricing scheme where you only pay for the channels you use.

  • $10/user/month (annual billing) or $20/user/month
  • Multi-Channel Support
  • Ticket Assignment
  • Private Notes
  • Team Inbox/Group
  • Canned Responses
  • Insights and Reporting
  • Automation

Contact Mitel for a custom price quote based on your business size.

Contact No.

Contact No.

+62 815-8428-4929 +61 290 239 500
Available Integrations

Available Integrations

Bornevia is currently working on Slack integration.

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring
Pricing Details

Pricing Details

Learn more about Bornevia pricing Learn more about MiContact Center pricing
Popular Clients

Popular Clients

Clarion, Datsun, Gemvara, Veritrans Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Contact Address

Contact Address

Ciputra World 1, DBS Bank Tower Lt.9, Jl.Prof Dr Satrio
Kav 3-5, Jakarta Selatan
Daerah Khusus Ibukota Jakarta
Indonesia
350 Legget Dr., Kanata, ON K2K 2W7, Canada
Available Devices

Available Devices

Windows
Android
Mac
Web-based
Windows
Mac
Email Address

Email Address

contact@bornevia.com
Available Features

Available Features

Bornevia FEATURES

  • Multi-Channel Helpdesk
  • Live Chat
  • Insights and Reporting
  • Mobile App
  • Ticket Assignment
  • Private Note with Mention
  • Email Tracking
  • Hashtags
  • Canned Responses
  • API Integration
  • Multiple Team Inboxes
  • Autoresponder
  • Email Notification
  • Inline Image
  • Real Time Notification Log

MiContact Center FEATURES

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop
Available Support

Available Support

Live Support
Ticket
Phone Live Support
Ticket Training
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Available Languages

Available Languages

English, India English, China, Germany, India, Japan
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will manate to solve all the requirements of a business. Though key functionalities of MiContact Center and Bornevia are obviously a priority you should also thoroughly examine the integrations supported by each service. Quote frequently your team will already be making use of some other SaaS software in your company and it’s always more beneficial to select services that integrate well with one another. If you do that you will be able to guarantee a smooth exchange of information between your teams and apps, which can significantly reduce time devoted to migrating between one product and the other.