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Compare MetaCaseDesk vs. Jira Service Desk

A good way to find the right Help Desk Software product for your company is to cross-check the solutions against each other. Here you can compare MetaCaseDesk and JIRA Service Desk and see their capabilities compared contrastively to help you select which one is the better product. Furthermore, you can compare their overall ratings, including: overall score (MetaCaseDesk: 8.0 vs. JIRA Service Desk: 8.8) and user satisfaction (MetaCaseDesk: 100% vs. JIRA Service Desk: 96%). Check their distinctive features and similarities and find out which one outperforms the other. Similarly anticipate the state of what your business will be in years to come; will your company outgrow the app in the next 3-5 years? We realize that not all people have the time to test a large number of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Freshdesk, Samanage.
Software

MetaCaseDesk

VS

Jira Service Desk

VS

MetaCaseDesk screenshot Jira Service Desk screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

96% ?

Cost

Cost

by quote

$10

Pricing Type

Pricing Type

Quote-based Monthly payment | One-time payment | Annual Subscription | Quote-based
Complete Review

Complete Review

General Info

General Info

With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
Jira Service Desk is a hosted service desk platform developed by Atlassian. It is a popular help desk solution widely used by many leading open source projects.
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Cost Details

Cost Details

MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.

After the free 7-day trial period for the Cloud and the 30-day trial period for the Server option, you can continue using the software by purchasing the following subscriptions:

Cloud Hosted Service Desk

  • Small Teams – $10/month (up to 3 agents)
  • Growing Teams – $20/agent/month (for 4-15 agents)

For more than 16 agents, you may use the Jira Service Desk website’s calculator to compute the cost. Annual pricing is also available which starts at $100 for 1-3 users.

On-Premise

  • Server – starts at $10 one-time payment (3 agents)
  • Data Center – starts at $12,000/year (50 agents)

The Server option caters up to more than 250 agents while the Data Center can serve over 15,000 agents. Their prices vary for every tier which are displayed on the website.

Popular Clients

Popular Clients

The Daily Telegraph, Twitter, NASA
Pricing Page

Pricing Page

Learn more about MetaCaseDesk pricing Learn more about Jira Service Desk pricing
Vendor Email

Vendor Email

info@MetaCaseDesk.com sales@atlassian.com
Features

Features

MetaCaseDesk FEATURES

  • Microsoft ShrePoint Server Support
  • Analytical Dashboard
  • SLA Configuration & Notifications
  • Support Web Portal
  • Customer Web Portal
  • New Tickets Intake via Emails
  • Groups, Roles and Permissions
  • Multiple Instances Deployment in a SharePoint Environment
  • Multiple Authentication
  • Custom Fields
  • Auditing
  • Ticket Configuration
  • Assign/Re-Assign Tickets
  • Easy Integration
  • Email Alerts
  • Secured Access to Confidential Data

Jira Service Desk FEATURES

  • Customer Portal
  • JIRA Software Integration (HipChat, Marketplace, etc.)
  • Automation
  • ITIL-ready templates
  • Real-time updates, information, and collaboration
  • Performance Metrics
  • Confluence integration
  • Self-service
  • Knowledge base
  • Repetitive task automation
  • API
  • SLAs (Service Level Agreements)
  • Metrics report
  • Atlassian Marketplace compatible
  • CSAT reporting
  • Machine learning
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Available Integrations

Available Integrations

MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.

Jira Service Desk provides integration with the following business systems and applications:

  • HipChat
  • Confluence
  • Tasktop Sync
  • HappyFox
  • JEMH
  • ERPM
  • Zendesk
  • Insight
  • Freshservice
  • Bomgar
  • Kelverion
  • Zephyr
  • Salesforce
  • Gliffy
  • GitHub
  • Balsamiq
  • Azuqua
  • Amity
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Available Languages

Available Languages

English English
Company's Address

Company's Address

2500 Plaza 5, 25th Floor
Harborside Financial Center
Jersey City, NJ 07311
Level 6
341 George Street
Sydney, NSW, 2000
Australia
Contact No.

Contact No.

+1 888 745 3321 +61 2 9262 1443
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please note that even though both MetaCaseDesk and JIRA Service Desk may offer an outstanding array of features each software could be designed for a different company size. If you are comparing features you should pay attention to a company size they are aimed at. Some functionalities may scale up effectively for big enterprises but if you own a small or mid-sized company it’s frequently better to stay away from paying for advanced functionalities that you may never have a chance to use.