Compare Vocalcom Cloud Contact Center vs. MedalliaToday’s businesses seek the best Customer Support Software product to continue to be competitive. On this page we help you with choosing the best product, by allowing you to compare Medallia and Vocalcom Cloud Contact Center down to the very details of their individual features. You may as well examine our general scoring values, which rate the software all round quality and performance. Medallia got a 6.8 score, while Vocalcom Cloud Contact Center has a score of 8.4. Likewise, you may compare their general user satisfaction rating: 98% (Medallia) against 99% (Vocalcom Cloud Contact Center). Bear in mind to select the software that best addresses your most crucial priorities, not the software with a lot of features. We realize that not all businesses have enough time to try out dozens of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Salesforce Essentials.
|Monthly payment | Annual Subscription||Quote-based|
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Vocalcom Contact Center Software integrates with the following business systems and applications:
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
| 25 rue Balzac, |
|Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA|
|Hyundai, McDonald's, Orange, GazMetro||Mercedes-Benz, GE Healthcare, Nordstrom, PayPal|
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
Contact the vendor directly for pricing details.
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises|
|+971 4 446 41 00||1-855-238-4787|
|Learn more about Vocalcom Cloud Contact Center pricing||Learn more about Medallia pricing|
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The software analyzed on this page are merely a small part of our full Customer Support Software category and you should keep in mind that there might be better options out there. If you would like to guarantee you make the best possible choice for your company we strongly encourage you to compare more services first. You may also want to study our top 10 Customer Support Software ranking to find out which solutions are in the current year the best ones and dominate the market.