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Compare Vocalcom Cloud Contact Center vs. Medallia

Today’s businesses seek the best Customer Support Software product to continue to be competitive. On this page we help you with choosing the best product, by allowing you to compare Medallia and Vocalcom Cloud Contact Center down to the very details of their individual features. You may as well examine our general scoring values, which rate the software all round quality and performance. Medallia got a 6.8 score, while Vocalcom Cloud Contact Center has a score of 8.4. Likewise, you may compare their general user satisfaction rating: 98% (Medallia) against 99% (Vocalcom Cloud Contact Center). Bear in mind to select the software that best addresses your most crucial priorities, not the software with a lot of features. At this time, the best services in our Customer Support Software category are: Freshdesk, Zendesk, Salesforce Essentials.
Software

Vocalcom Cloud Contact Center

VS

Medallia

VS

Vocalcom Cloud Contact Center screenshot Medallia screenshot
Pricing Details

Total Score

Our Score

8.4 ?

Our Score

6.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

98% ?

Price

Price

€65

by quote

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Quote-based
Detailed Review

Detailed Review

General Info

General Info

Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Easy Links
Available Integrations

Available Integrations

Vocalcom Contact Center Software integrates with the following business systems and applications:

  • Amazon EC2
  • Avaya Aura Call Center Elite
  • BigCommerce
  • Contacts
  • DocuSign
  • Lync Online
  • Magento
  • Microsoft Dynamics CRM Online
  • Oracle CRM On Demand
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SAP CRM On demand
  • Vocalcom Contact Center Software
  • VoIP / SIP PC Softphone
  • Wordpress
  • Zendesk
  • Zuora

 

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.

Contact Address

Contact Address

25 rue Balzac,
75008 Paris,
France
Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA
Support Types

Support Types

Phone Live Support
Phone
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Web-based
Windows
Android
iPhone/iPad
Mac
Available Features

Available Features

Vocalcom Cloud Contact Center FEATURES

  • Automatic CTI screen pops
  • Click to call meeting, click-to-chat, click-to-video
  • Complete browser-based multichannel agent desktop – WebRTC
  • Context based call scripting
  • Customer feedback Software and NPS
  • Dynamic call and screen recording
  • Internal knowledge base
  • Multichannel skills-based routing
  • No hardware to buy. Total security and reliability
  • Out-of-the-box CRMs integration
  • Predictive, progressive, and preview dialing
  • Proactive service notifications
  • Real time contextual routing
  • Simply configure, provision, and monitor your call center
  • Single click agent monitoring and reporting
  • Social media customer engagement
  • Social monitoring and engagement
  • Tight IVR/ACD integration
  • Workforce optimization and quality management

Medallia FEATURES

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics
Prominent Clients

Prominent Clients

Hyundai, McDonald's, Orange, GazMetro Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Cost Details

Cost Details

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

Contact the vendor directly for pricing details.

Contact Email

Contact Email

Languages

Languages

English English
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises
Contact No.

Contact No.

+971 4 446 41 00 1-855-238-4787
Pricing Details

Pricing Details

Learn more about Vocalcom Cloud Contact Center pricing Learn more about Medallia pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The software analyzed on this page are merely a small part of our full Customer Support Software category and you should keep in mind that there might be better options out there. If you would like to guarantee you make the best possible choice for your company we strongly encourage you to compare more services first. You may also want to study our top 10 Customer Support Software ranking to find out which solutions are in the current year the best ones and dominate the market.