Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
JitBit HelpDesk is a web-based help desk app to delight your customers. It tracks support tickets and fully integrates with email and Active Directory.
|Types of Support|
Types of Support
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
The tool integrates with the following applications:
|English||English, Dutch, Polish, Turkish, Swedish|
|Mercedes-Benz, GE Healthcare, Nordstrom, PayPal||Synthetis, Zambion.com, Webhostingsearch.com|
|Learn more about Medallia pricing||Learn more about JitBit HelpDesk pricing|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises||Small Business | Large Enterprises | Medium Business | Freelancers|
Contact the vendor directly for pricing details.
JitBit is available in three packages:
Small – $799
Company – $1199
Enterprise – $1999
There is also a SaaS (hosted) package available for $24.92 per month.
|Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA|| Jitbit LP |
Summit House, 4-5 Mitchell Street
Edinburgh, EH6 7BD
|1-855-238-4787||1 (646) 397-7708|
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If you are still having doubts about which solution will perform best for your business it may be a good idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular each app is and how big is its online presence. For example Medallia Twitter account has currently 6228 followers. At the same time JitBit HelpDesk Twitter is followed by 206 users.