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Compare Medallia vs. JitBit HelpDesk

There are numerous CRM Software products available for businesses these days. The simplest way to find out which service fits your needs best is to evaluate them side by side. For instance, here you can review Medallia and JitBit HelpDesk for their overall score (6.8 vs. 8.5, respectively) or their user satisfaction rating (98% vs. 100%, respectively). You can even check their functions and pricing terms and other valuable details below. When matching products be sure to compare their related advantages and mark their disparities to have a clearer picture of both deals. What is more keep in mind to assess non-core issues such as security, backup, usability, and customer service. Our team put a lot of effort to prepare reviews of all popular Customer Support Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Salesforce Essentials.
Product

Medallia

VS

JitBit HelpDesk

VS

Medallia screenshot JitBit HelpDesk screenshot
Pricing Details

Score

Our Score

6.8 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?

Price

Price

by quote

$799

Price Scheme

Price Scheme

Quote-based Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
JitBit HelpDesk is a web-based help desk app to delight your customers. It tracks support tickets and fully integrates with email and Active Directory.
Easy Links
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac
Web-based
Types of Support

Types of Support

Phone
Ticket
Supported Integrations

Supported Integrations

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.

The tool integrates with the following applications:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • etc.
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Features

Features

Medallia FEATURES

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics

JitBit HelpDesk FEATURES

  • Helpdesk ticketing system
  • Email helpdesk
  • Seamless email integration
  • POP3/IMAP/SMTP
  • Secure ticketing
  • Web-based, secure, reliable
  • Tagging customer support requests
  • Web-based
  • File attachments
  • Asset management
  • Knowledgebase
  • Secure
  • Flexible
Popular Customers

Popular Customers

Mercedes-Benz, GE Healthcare, Nordstrom, PayPal Synthetis, Zambion.com, Webhostingsearch.com
Pricing Details

Pricing Details

Learn more about Medallia pricing Learn more about JitBit HelpDesk pricing
Types of Clients

Types of Clients

Small Business | Large Enterprises Small Business | Large Enterprises | Medium Business | Freelancers
Vendor Email

Vendor Email

support@jitbit.com
Cost Details

Cost Details

Contact the vendor directly for pricing details.

JitBit is available in three packages:

Small – $799

  • Unlimited agents
  • 1 server
  • Free upgrades within 1 year

Company –  $1199

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps

Enterprise – $1999

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps
  • Source codes
  • Expedited support

There is also a SaaS (hosted) package available for $24.92 per month.

Vendor's Address

Vendor's Address

Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA Jitbit LP
Summit House, 4-5 Mitchell Street
Edinburgh, EH6 7BD
United Kingdom
Phone No.

Phone No.

1-855-238-4787 1 (646) 397-7708
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which solution will perform best for your business it may be a good idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular each app is and how big is its online presence. For example Medallia Twitter account has currently 6228 followers. At the same time JitBit HelpDesk Twitter is followed by 206 users.