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Compare iCRM vs. Medallia

If you’re getting a hard time choosing the right CRM Software product for your company, it’s a good idea to compare and contrast the available software and discover which solution offers more positive aspects. In particular, here you can review Medallia (overall score: 6.8; user rating: 98%) vs. iCRM (overall score: 8.0; user rating: 99%) for their overall performance. You can even see which one provides more functions that you need or which has better pricing plans for your current budget. Using a clear table to compare their features will significantly increase the chances of getting the appropriate product for your company. Look closely at other factors of the software for example intuitiveness, adaptability, scalability, and pricing plans. People who want to save some time or want a Customer Support Software advice from our experts may want to try out these top choices for this year: Salesforce Essentials, Zendesk, Freshdesk.
Comparison

iCRM

VS

Medallia

VS

iCRM screenshot Medallia screenshot
Pricing Details

Total Score

Our Score

5.5 ?

Our Score

6.8 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

98% ?

Cost

Cost

by quote

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

iCRM is a CRM solution developed by iPercepts that is engineered to handle all your unique CRM requirements and adaptable for easy integration into your existing workflows.
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Easy Links
Types of Customers

Types of Customers

Large Enterprises | Medium Business Small Business | Large Enterprises
Pricing Plans

Pricing Plans

Contact iCRM for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Contact the vendor directly for pricing details.

Languages

Languages

English English
Vendor's Address

Vendor's Address

109, Jaktap Lay-Out, Amar Nagar
Wanadongri, Hingana Road
Nagpur, Maharashtra 440016
India
Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA
Phone Number

Phone Number

+91-741-006-7259 1-855-238-4787
Supported Integrations

Supported Integrations

iCRM integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • LinkedIn
  • Telephony Software
  • Email
  • SMS
  • ERP’s

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.

Available Features

Available Features

iCRM FEATURES

  • Sales Automation
  • Marketing Automation
  • Support Automation
  • user Privilege
  • Reports and Dashboard
  • Scalability

Medallia FEATURES

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics
Popular Customers

Popular Customers

Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Contact Email

Contact Email

info@ipercepts.com
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Pricing Details

Pricing Details

Learn more about iCRM pricing Learn more about Medallia pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which solution will work best in your case it may be a sound idea to check out each service’s social metrics. These metrics are frequently a sign of how popular every product is and how extensive is its online presence. For example, in case of Facebook Medallia has 2336 likes on their official page while iCRM profile is liked by 83 people.