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Compare Abhisi vs. Medallia

Today’s firms require the most effective Customer Support Software product to keep on being competitive. On this page we help you with choosing the best product, by allowing you to compare Medallia and Abhisi down to the very details of their individual modules. You can even examine our total scoring values, which rate the software all round quality and performance. Medallia got a 6.8 score, while Abhisi has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 98% (Medallia) against 100% (Abhisi). Remember to opt for the solution that best matches your most crucial issues, not the application with a lot of features. We did our best to prepare reviews of all popular Customer Support Software services that you can find out there, but among them these three caught our special attention: Zendesk, Freshdesk, Salesforce Essentials.
Software

Abhisi

VS

Medallia

VS

Abhisi screenshot Medallia screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

6.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Pricing

Pricing

$9

by quote

Pricing Model

Pricing Model

Monthly payment Quote-based
Complete Review

Complete Review

General Description

General Description

Abhisi is a cloud-based help desk solution that enables companies to provide timely and personalized support to their customers.
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Quick Links
Phone No.

Phone No.

+1-647-360-8260 1-855-238-4787
Languages

Languages

English English
Types of Clients

Types of Clients

Small Business | Medium Business | Freelancers Small Business | Large Enterprises
Pricing Info

Pricing Info

Abhisi offers three enterprise pricing plans to meet the needs of different users. It also comes with an extended 60 day free trial which is the longest of any software of its kind. Take a look at the pricing details and select the best plan for your business:

Abhisi Standard – $9/user/month

  • 2 Mailboxes
  • 5 Agents
  • 1 Knowledge Base
  • 5 GB Storage Space
  • Message Viewed/Opened Tracking
  • Quick Replies
  • Auto Responder
  • Automations (Workflows)
  • Abhisi Branding

Abhisi Professional – $19/user/month

  • All Standard Features
  • Unlimited Mailboxes
  • up to 100 Agents
  • 2 Knowledge Bases
  • Unlimited Storage Space
  • Abhisi Help Widget
  • 5 Facebook Pages
  • 5 Twitter Pages
  • Full Reports
  • Agent Collision Detection
  • Customer Happiness Ratings
  • Remove Abhisi Branding

Abhisi Business – $49/user/month

  • All Professional Features
  • Unlimited Mailboxes
  • Unlimited Agents
  • 5 Knowledge Bases
  • Unlimited Storage Space
  • 10 Facebook Pages
  • 10 Twitter Pages

Contact the vendor directly for pricing details.

Pricing Details

Pricing Details

Learn more about Abhisi pricing Learn more about Medallia pricing
Available Integrations

Available Integrations

Abhisi integrates with the following business systems and applications:

  • Twitter
  • Facebook
  • MailChimp
  • Shopify
  • Slack
  • Olark

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.

Prominent Clients

Prominent Clients

Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Features

Available Features

Abhisi FEATURES

  • Collision Detection
  • Tags
  • Quick Replies
  • Notes
  • Insightful Reports
  • Automations & Custom Folders
  • Signatures
  • Auto replies
  • Powerful Search
  • User Permissions
  • Message Formatting
  • Knowledgebase
  • SSL Encryption
  • IP White Listing
  • Full Facebook integration
  • Full Twitter integration
  • Multi-channel support: email, Twitter, Facebook, web
  • Social monitor features to track and compare competition

Medallia FEATURES

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics
Customer Support

Customer Support

Phone
Ticket Training
Phone
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Vendor's Address

Vendor's Address

Abhisi Helpdesk
3-251 Queen St. E., Suite 174
Mississauga, Ontario, L5M 1L7
Canada
Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA
Email Address

Email Address

support@abhisi.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which product will perform best for your business it might be a sensible idea to take a look at each service’s social metrics. Such metrics are frequently a way to see how popular every app is and how wide is its online presence. For instance Medallia Twitter profile has currently 6228 followers. At the same time Abhisi Twitter is followed by 232 people.