MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare ManageEngine ServiceDesk vs ZenQMS

What is better ManageEngine ServiceDesk or ZenQMS? There are numerous Contract Lifecycle Management Software products out there today. The simplest way to find out which app fits your needs best is to compare them side by side. As an example, here you can review ManageEngine ServiceDesk and ZenQMS for their overall score (8.7 vs. 6.9, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).

You can also examine their features and pricing conditions along with other useful information below. When matching products make sure to compare their similar features and mark their differences to have a clearer picture of both deals. Likewise, keep in mind to check non-core features such as security, backup, intuitiveness, and customer support.

We know that not all businesses have enough time to try out dozens of different services, so we created a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.9

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $250

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Audit Management
  • Collaboration Management
  • Compliance Management
  • Corrective Actions (CAPA)
  • Customizable Fields
  • Document Assembly
  • Document Management
  • Document Publishing
  • Document Tagging
  • Document Versioning
  • Electronic Signature Capture
  • Full Text Searching
  • Functions with e-Mail Systems
  • Data Import and Export
  • Incident Management
  • Multiple Channel Distribution
  • Nonconformance Tracking
  • PDF Conversion
  • Records Management
  • Training Management
  • User Access Controls
  • Web Security
  • Webservice Interface
  • Workflow Management

Pricing Info

The enterprise pricing plans range from $250/mo for 100 items and top out at $1,500 for 1,250+ items; and are calculated based on the number of individual documents, SOPs, issue investigations, CAPAs, and audits.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Laurus Labs, Marken, VistaPharm

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ZenQMS is a web-hosted quality management system (QMS) that has tools for document collaboration and control to help organizations manage different aspects of a document lifecycle and improve their quality compliance profile.

Company Email

hello@zenqms.com

Contact No.

Company's Address

209 DeKalb St.
Bridgeport, PA 19405
USA

Almost as important as features and customer support level are pricing plans provided by ManageEngine ServiceDesk and ZenQMS. Although pricing should not be the sole element it’s surely a significant thing to think about. You should count on a flexible pricing package that can be adjusted to your team size and easily scaled up if your business develops. You should be certain you don’t pick plans that include additional tools that you won’t find useful and always try to contact with the vendor directly as enterprises can usually benefit from special pricing. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a useful experience that doesn’t need you to invest any money and offers a practical overview of what it’s like to work with ManageEngine ServiceDesk and ZenQMS.

Page last modified