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Compare ManageEngine ServiceDesk vs Zdoo

What is better ManageEngine ServiceDesk or Zdoo? Selecting the most appropriate CRM Software for your company is not that easy with various functions, choices, and terms to choose from. But, relying on our website will allow you to cut down the necessary steps by reading all key solutions in one location.

As an illustration, you can contrast ManageEngine ServiceDesk and Zdoo for their functions and overall scores, in this case, 8.7 and 8.0, respectively. Furthermore, you can compare which one has higher general user satisfaction rating: 100% (ManageEngine ServiceDesk) and 100% (Zdoo) to find out which software is the better option for your business. Don’t simply pick the software with the lowest price, but the service that offers the best value for your money.

Our team put a lot of effort to review all popular Service Desk Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: Freshservice, Zendesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19.90

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Product attributes customization
  • Sales automation
  • Aftersales service management
  • Inventory management
  • Administration and HR Management
  • Open OA system and CRM system
  • Open Billing system and Chat system
  • Multi-language system
  • Invoice management system
  • Custom internal business process
  • Sale force automation
  • Performance management
  • LDAP integration
  • Technical support

Pricing Info

Zdoo offers the following basic and enterprise pricing options for the Self-Hosting packages:

Up to 10 Users – $19.90 Flat Fee One-Time Payment

11 to 200 Users – $39.90/user One-Time Payment

Unlimited Users – $11,900 One-Time Payment

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Haier, Vanke, Skyworth, China Mobile

Integrations

Zdoo integrates with the following business systems and applications:

  • ZenTao
  • Xuanxuan

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An enterprise-grade open-source collaboration platform built specifically for small and medium-sized businesses. It comes with a plethora of features including CRM, office automation, project management, to-do lists/task management, cash management, team communication, and third-party integrations.

Company Email

Renee@easysoft.ltd

Contact No.

Company's Address

Nature Easy Soft Network Technology Co,LTD
Qingdao
China

If you continue having second thoughts about which solution will work best for your business it may be a good idea to check out each service’s social metrics. Such metrics are usually a way to see how popular a given product is and how big is its online presence.For instance, if you analyze ManageEngine ServiceDesk LinkedIn account you’ll see that they are followed by 3941 people. In case of Zdoo the volume of followers on their LinkedIn page is 0.

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