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Compare ManageEngine ServiceDesk vs Wooster

What is better ManageEngine ServiceDesk or Wooster? Comparing ManageEngine ServiceDesk and Wooster, you can actually see which CRM Software product is the more effective alternative. This means that your company can select the most productive and effective software. You can check the specifics, for example available tools, costs, plans offered by each vendor, offer stipulations, and many more

We also let you check their general scores to know which one appears to be better. ManageEngine ServiceDesk has 8.7 points for overall quality and 100% rating for user satisfaction; while Wooster has 8.0 points for overall quality and N/A% for user satisfaction. You can also find out which vendor is more credible by sending an email inquiry to the two companies and check which vendor replies faster.

Currently, the leading products in our Service Desk Software category are: Salesforce Essentials, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales Pipeline Organization
  • Workflow Automation
  • Call Management
  • Email Synch
  • Payment Collection
  • Team Activity Tracking

Pricing Info

Wooster offers a simple basic/enterprise pricing scheme.

Wooster – $15/user/month or $10/user/month (Annual Billing)

  • Unlimited Accounts
  • Unlimited Deals
  • Unlimited Contact Storage
  • Team performance tracking and stats
  • Customizable account and deal pipelines
  • Built-in payment processing
  • Daily task priority automation
  • In-app voice calling, voicemail, and call recording
  • Lead list importing and exporting
  • Calendar and event management
  • Live chat and email support
  • Incoming and outgoing email sync
  • Detailed activity history logs
  • Document uploading and storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Wooster integrates with the following business systems and applications:

  • Gmail
  • Stripe
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Wooster is a feature-rich CRM software built to meet the needs and specifications of modern business poised for growth.

Company Email

hello@wooster.io

Contact No.

Company's Address

Wooster
New York City, New York
USA

If you continue having doubts about which software will be best for your company it might be a sensible idea to examine each service’s social metrics. Such metrics are usually a way to see how popular every app is and how wide is its online presence. For instance, in case of Facebook ManageEngine ServiceDesk has 15368 likes on their official profile while Wooster profile is liked by 1 people.

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