What is better ManageEngine ServiceDesk or VIZOR? Various organizations demand different types of Customer Support Software. To understand well which solution meets your needs, consider assessing various solutions feature by feature including their terms and prices. Similarly, you will get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: ManageEngine ServiceDesk (8.7) vs. VIZOR (8.0) for general quality and usefulness; ManageEngine ServiceDesk (100%) vs. VIZOR (98%) for user satisfaction rating. Analyze their high and low points and decide which software is a better choice for your company. A simple, practical tip is to note down the pros and cons of both services next to each other and check which software comes on top.
We realize that not all people have enough time to examine a large number of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Freshservice, Zendesk, LiveAgent.
Multi language support coupled with smooth API integration
Solid Knowledge Base
Self Service Portal with password security
Modifiable help desk system
Service Level Agreements
Flexible ticket management
Mobile support compatibility with iPhone, iPad, and Android apps
Multiple channel support
Flexible out-of-the-box integrations with 3rd party apps
Easy & effective asset management
Effective incident and problem management
Pricing Info
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
The solutions examined on this page are merely a small sample of our entire Customer Support Software category and you should remember that there might be better options out there. If you would like to ensure you make the optimal decision for your company we definitely urge you to test more apps first. It may also be a good idea to study our top 10 Customer Support Software list to find out which apps are at the moment the highest-ranking ones and dominate the market.
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