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Compare ManageEngine ServiceDesk vs Vergify

What is better ManageEngine ServiceDesk or Vergify? When choosing the proper CRM Software for your business our recommendation is that you assess the features, pricing, as well as other crucial information regarding the product and vendor. Here, you can check the parallels and differences between ManageEngine ServiceDesk (overall score at 8.7 and user satisfaction at 100%) and Vergify (overall score at 8.0 and user satisfaction at 100%).

You may also look at their specific modules, such as functions, plans, rates, terms, etc. Similarly, read the terms thoroughly for information on hidden fees, such as, installation, separate helpdesk support, upgrade fees, storage fees, and more.

Our experts made sure to prepare reviews of all popular Service Desk Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Salesforce Essentials, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer relationship management (CRM)
  • Lead Management
  • Contact Management
  • Marketing Automation
  • Live Chat
  • Email Marketing
  • Discussions
  • Surveys
  • Email Subscriptions
  • Calendar

Pricing Info

Vergify offers two SMB and enterprise pricing plans for users to choose from. Give the users a look, and select the best plan for your company:

Free

  • 2 users
  • 100 clients
  • 50 chat session per month
  • 50 survey responses per month
  • 10 mass emails per day

Paid Plan – $25/user/month

  • No contracts
  • Unlimited everything

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Vergify integrates with the following business systems and applications:

  • Gmail
  • Office 365
  • Outlook
  • AOL

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vergify is a client management platform created to help startups and small businesses to efficiently manage their leads, grow their client base, and generate more sales.

Company Email

support@vergify.com

Contact No.

Company's Address

1804 NW 104th Ave.
Coral Springs, FL 33071
USA

It may not always be enough to simply compare ManageEngine ServiceDesk and Vergify against one another. While useful tools, pricing plans and customer comments are all important and should be considered when making a final choice, you should also check out the recognition and awards merited by each software. In many cases a less popular app may turn out to be a good choice that was distinguished with industry awards such as our Exceptional Customer Support Award which shows that regardless of limited market popularity it’s a significant contender to the products that rule the market.

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