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Compare ManageEngine ServiceDesk vs vCita

What is better ManageEngine ServiceDesk or vCita? We are here to simplify the whole process of assessing CRM Software products for you. For example, on this page you can examine the overall performance of ManageEngine ServiceDesk (8.7) and compare it with the overall performance of vCita (8.8). You can also match their overall user satisfaction rating: ManageEngine ServiceDesk (100%) vs. vCita (100%).

Likewise, research their capabilities thoroughly to check which product can better address your company’s requirements. In general, any business app should allow you to comfortably check the big picture, at the same time allowing you easy access to the details.

Currently, the leading services in our Service Desk Software category are: Zendesk, Freshservice, LiveAgent.

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SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $24

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Be in sync with your phone and calendar
  • Built-in appointment scheduling and services menu
  • Client interactions management
  • Contact form Facebook plugin
  • Customizable forms, and styles text and fields
  • Forms for any web platform
  • HTML contact form generator
  • Manage your calendar on any device
  • Minimize “no shows”, simplify rescheduling
  • Perfect fit to Facebook, mobile, and websites
  • Predefined services and meeting options
  • Proactive contact form choices for your website
  • Reminders, email confirmation, and autoresponder
  • Schedule with multiple employees
  • Secure an online payment upfront
  • Self-service appointment scheduling for your clients
  • CRM
  • Email and SMS marketing
  • Invoicing
  • Client portal

Pricing Info

vCita offers 3 plans as well as a 14-day free trial.

Essentials – $29/month or $24/month (billed annually)

  • Online scheduling plan: $15/Month
  • All Free features, plus:
  • Online appointment booking & event registration
  • Online payments
  • 1,000 clients
  • Email support
  • Single user

Business – $59/month or $49/month (billed annually)

  • All Essentials features, plus:
  • Email marketing and SMS campaigns
  • Coupons
  • Client text messages (SMS)
  • Client tags & follow-ups
  • 3rd party integrations & analytics
  • 5,000 clients
  • Free onboarding session, email & phone support
  • 2 staff members included, $15/month for each additional user

Platinum – $99/month or $79/month (billed annually)

  • All Business features, plus:
  • Staff roles & permissions
  • Auto-assign rules
  • Custom email & SMS notifications per service
  • Set your own LiveSite domain
  • Unlimited clients
  • Free onboarding session, priority support
  • 5 staff members included, $15/month for each additional user

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Silicon Valley Research Group, Landmark Tax Group, MDV Custom Cakes

Integrations

vCita supports the following integrations:

  • Wix
  • Weebly
  • Facebook
  • WordPress
  • Drupal
  • Gmail
  • Google Calendar
  • Constant Contact
  • Mailchimp
  • PayPal
  • Stripe
  • Zapier
  • Quickbooks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-hosted software with various business management apps for customer service.

Company Email

Contact No.

Company's Address

10777 Main Street
Suite 203
Bellevue, WA 98004

Both ManageEngine ServiceDesk and vCita were evaluated by a team of reliable B2B experts who conducted a detailed analysis of all crucial aspects of each solution. Their final score was prepared by means of unique SmartScore algorithm which provides a separate partial score to every component such as: main functionalities, customer support, mobile support, security, client satisfaction as well as market presence. We are aware that useful features are not the only thing essential to a company so we make an effort to pay attention to all sides of a solution before coming up with its final score.

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