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Compare ManageEngine ServiceDesk vs Value Creation Automation CRM

What is better ManageEngine ServiceDesk or Value Creation Automation CRM? To successfully purchase the most efficient and productive CRM Software for your business, you need to compare products available on the market. For instance, here you may match ManageEngine ServiceDesk’s overall score of 8.7 against Value Creation Automation CRM’s score of 8.0. You can also compare their general user satisfaction: ManageEngine ServiceDesk (100%) vs. Value Creation Automation CRM (100%).

Furthermore, you can review their strengths and weaknesses feature by feature, including their contract conditions and rates. By comparing products you are improving your chances to select the right software for your company. It’s clear you should know your particular requirements to realize which solution addresses those needs.

Our team put a lot of effort to review all popular Service Desk Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Freshservice, Samanage, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact Management
  • Multi-Channel Support
  • Transaction-Based Communication
  • Email Client Integration
  • Lead Management
  • Automated Lead Nurturing
  • Social Media Management
  • Sales & Promotions Management
  • Email & SMS Campaigns Management
  • Real-Time Reports
  • User Dashboards
  • Deals & Tasks Monitoring
  • Email Tracking
  • Customer Lifecycle Management

Pricing Info

Value Creation Automation is a robust platform with automation capabilities. Those interested in the solution can ask for more product details and request enterprise pricing information by contacting sales through phone, email, or web form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

VCA CRM is a comprehensive platform that empowers businesses to automate their customer relationship management processes.

Company Email

usa.sales@cordis.us

Contact No.

Company's Address

CORDIS.us
33 W. Wise Road,
Schaumburg, Illinois 60193-4069
USA

All the data, details and experiences that we offered in this analysis were taken from official company websites, marketing materials available online, real-life experience from real users as well as our own direct use of every app by a professional reviewer. We do our best to comprehensively analyze each software, therefore we not only study it on our own, but we also compare our findings with views of other users from the SaaS community.

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