What is better ManageEngine ServiceDesk or Userlike? Today’s corporations need the most effective Customer Support Software product to continue to be competitive. On this page we help you with choosing the best service, by allowing you to examine ManageEngine ServiceDesk and Userlike down to the very details of their individual features.
It is also possible to examine our general scoring values, which rate the software general quality and performance. ManageEngine ServiceDesk got a 8.7 score, while Userlike has a score of 8.5. Likewise, you may compare their general user satisfaction rating: 100% (ManageEngine ServiceDesk) against 100% (Userlike). Keep in mind to select the software that best answers your most crucial priorities, not the solution with the higher number of features.
At this time, the leading products in our Service Desk Software category are: Zendesk, Freshservice, LiveAgent.
Multi language support coupled with smooth API integration
Solid Knowledge Base
Self Service Portal with password security
Modifiable help desk system
Service Level Agreements
Flexible ticket management
Mobile support compatibility with iPhone, iPad, and Android apps
Multiple channel support
Flexible out-of-the-box integrations with 3rd party apps
Easy & effective asset management
Effective incident and problem management
Pricing Info
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Almost as essential as features and user support level are pricing options made available by ManageEngine ServiceDesk and Userlike. Although cost should not be the only factor it’s without a doubt a key thing to consider. You should try to find a flexible pricing plan that can be matched with your company size and effortlessly scaled up every time your team develops. Be sure that you don’t opt for packages that include advanced functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly as enterprises can usually benefit from more affordable prices. You should also try out a free trial or demo of each app to spend at least some time using it. It’s a valuable experience that doesn’t ask you to invest any money and gives you a reliable overview of what it’s like to work with ManageEngine ServiceDesk and Userlike.
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