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Compare ManageEngine ServiceDesk vs Userlike

What is better ManageEngine ServiceDesk or Userlike? Choosing the right Customer Support Software for your business is hard with various features, options, and offers to consider. On the other hand, relying on our website will make it possible for you to cut down the selection process by getting all crucial products in one place.

As an illustration, you can compare ManageEngine ServiceDesk and Userlike for their features and overall scores, namely, 8.7 and 8.5, respectively. Furthermore, you can see which one has better general user satisfaction rating: 100% (ManageEngine ServiceDesk) and 100% (Userlike) to determine which one is the better option for your company. Don’t simply choose the service with the cheapest price, but the one that gives the most cost-effective value.

In the event you need to quickly locate the best Service Desk Software according to our experts we recommend you try out one of these products: Freshservice, Zendesk, Samanage.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatically invite visitors to chat
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
  • Chat statistics
  • Chat through popular IM clients
  • Detailed user info
  • Documentation of chat transcripts and offline messages
  • Effective team features: group your operators in departments
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Mobile support: chat from your smartphone
  • Multi-language: Chat widgets supported in 16 languages
  • Offline contact form
  • Open API
  • Prepare canned messages to deliver fast answers
  • Privacy options: adheres to privacy laws
  • Upload agent pictures for a more personal service
  • Upload your own logo in the chat window
  • Use co-browsing features to guide your visitors
  • White label

Pricing Info

Userlike offers a 14-day free trial and five packages:

Free Plan

  • 1 operator
  • 1 chat widget
  • Unlimited chats

Team Plan

  • $29/month
  • 3 operators
  • 3 chat widgets
  • Unlimited history
  • Integrations
  • Basic customization

Corporate Plan

  • $99/month
  • 5 operators
  • 5 chat widgets
  • Analytics
  • WhatsApp Connect
  • Full customization

Business Plan

  • $299/month
  • 10 operators
  • 10 chat widgets
  • Phone support
  • API
  • White label

Custom Plan

  • Ask for quote
  • Unlimited operators
  • Unlimited widgets
  • Customer success manager
  • Onboarding workshops
  • 24/7 support
  • Enterprise agreements
  • Chat staffing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Harvard University, Lufthansa, Nivea, Continental, Sage

Integrations

Userlike integrates with the following business tools:

  • Asana
  • Base CRM
  • Bigcommerce
  • Box
  • Campaign Monitor
  • CapsuleCRM
  • CentralStationCRM
  • CleverReach
  • Dropbox
  • ekmPowershop
  • EmailTicket
  • Facebook
  • Freshdesk
  • Github
  • Google Analytics
  • Google Tag Manager
  • Google Drive
  • Help Scout
  • Highrise
  • Hubspot
  • Iframe
  • Jimdo
  • KISSmetrics
  • LemonStand
  • Magento
  • MailChimp
  • mijnWinkel
  • Mixpanel
  • Oxid
  • Pipedrive
  • PipelineDeals
  • Piwik
  • PrestaShop
  • Salesforce
  • Segment
  • SEOshop
  • Shopify
  • Shopware
  • Slack
  • Squarespace
  • SugarCRM
  • Talkdesk
  • Trello
  • Tumblr
  • Typo3
  • Unbounce
  • UserVoice
  • WordPress
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Userlike is an advanced live chat software that guarantees an optimal live chat experience for users on desktops, tablets, and smartphones.

Company Email

Contact No.

Company's Address

No Customer Support Software will be able to solve all the requirements of a business. Though key functionalities of ManageEngine ServiceDesk and Userlike are obviously a priority you should also carefully study the integrations offered by each app. Very often your team will already be making use of various kinds of SaaS software in your company and it’s definitely wiser to opt for services that integrate well with one another. With that approach you will be able to guarantee a reliable exchange of data between your teams and software used, which can really reduce time devoted to migrating between one product and the next.

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