What is better ManageEngine ServiceDesk or Userlike? Choosing the right Customer Support Software for your business is hard with various features, options, and offers to consider. On the other hand, relying on our website will make it possible for you to cut down the selection process by getting all crucial products in one place.
As an illustration, you can compare ManageEngine ServiceDesk and Userlike for their features and overall scores, namely, 8.7 and 8.5, respectively. Furthermore, you can see which one has better general user satisfaction rating: 100% (ManageEngine ServiceDesk) and 100% (Userlike) to determine which one is the better option for your company. Don’t simply choose the service with the cheapest price, but the one that gives the most cost-effective value.
In the event you need to quickly locate the best Service Desk Software according to our experts we recommend you try out one of these products: Freshservice, Zendesk, Samanage.
Multi language support coupled with smooth API integration
Solid Knowledge Base
Self Service Portal with password security
Modifiable help desk system
Service Level Agreements
Flexible ticket management
Mobile support compatibility with iPhone, iPad, and Android apps
Multiple channel support
Flexible out-of-the-box integrations with 3rd party apps
Easy & effective asset management
Effective incident and problem management
Pricing Info
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
No Customer Support Software will be able to solve all the requirements of a business. Though key functionalities of ManageEngine ServiceDesk and Userlike are obviously a priority you should also carefully study the integrations offered by each app. Very often your team will already be making use of various kinds of SaaS software in your company and it’s definitely wiser to opt for services that integrate well with one another. With that approach you will be able to guarantee a reliable exchange of data between your teams and software used, which can really reduce time devoted to migrating between one product and the next.
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