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Compare ManageEngine ServiceDesk vs TrustSpot

What is better ManageEngine ServiceDesk or TrustSpot? There are many CRM Software products in the market today. The ideal way to find out which service fits your needs best is to evaluate them side by side. For instance, here you can assess ManageEngine ServiceDesk and TrustSpot for their overall score (8.7 vs. 8.2, respectively) or their user satisfaction rating (100% vs. 100%, respectively).

You can also review their functions and pricing terms along with other valuable details below. When matching products make sure you check their similar capabilities and mark their differences to obtain a clearer picture of both deals. What is more bear in mind to check other features like security, backup, ease-of-use, and helpdesk support.

As of now, the most popular services in our Service Desk Software category are: Salesforce Essentials, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Pricing Info

TrustSpot offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Startup – $29/month

  • 300 Review Requests
  • +100 Free Kickstart Credits
  • Coupon Marketing
  • Smart Review Reminders
  • On-Site Trust Badges

Growth – $79/month

  • 1,000 Review Requests
  • +300 Free Kickstart Credits
  • Review Request Customization
  • Product Reviews
  • On-Site Trust Widgets
  • On-Site Trust Carousel

Premium – $149/month

  • 3,000 Review Requests
  • +1,000 Free Kickstart Credits
  • Respond To Reviews
  • Facebook Page Review Tab
  • Visual Marketing
  • Featured Product Upsells
  • On-Site Trust Tab

Ultimate – $399/month

  • 6,000 Review Requests
  • +6,000 Free Kickstart Credits
  • Custom Widget API
  • Product Q&A
  • Dedicated Success Manager
  • Priority Support
  • Design Consulting
  • Full Service Onboarding

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bargain Games UK, Panzer Wrecks, Valley Craft, Select Chauffeurs

Integrations

TrustSpot integrates with the following business systems and applications:

  • Shopify
  • Bigcommerce
  • Magento
  • WooCommerce
  • PrestaShop
  • OpenCart

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TrustSpot is a business review and reputation management platform that allows companies to automatically gather quality, 100% verified buyer reviews for their business.

Company Email

support@trustspot.io

Contact No.

Company's Address

13506 Summerport Village Pkwy, Suite 1006
Windermere, FL 34786
USA

If you compare different CRM Software solutions you shouldn’t simply explore their list of features and provided pricing plans. Consider that the app must be matching your requirements and team so the more flexible their offer the better. Find our what OSes are supported by ManageEngine ServiceDesk and TrustSpot and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, as this may be a key element for many businesses.

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