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Compare ManageEngine ServiceDesk vs Teleduce

What is better ManageEngine ServiceDesk or Teleduce? Examining products for the top CRM Software does not always have to be tough. On our review platform, we enable you to match ManageEngine ServiceDesk and Teleduce and immediately see their distinct features. We allow you to check their uniqe benefits, supported devices, customer support, costs, terms, and much more.

You may also assess their overall score (8.7 for ManageEngine ServiceDesk vs. 8.0 for Teleduce) and overall customer satisfaction level (100% for ManageEngine ServiceDesk vs. 100% for Teleduce). Take your time and compare your leading options and determine which one is right for your company. You should also consider the software vendor’s business viability; are they reliable and will they still be on the market in the future?

Those of you who want to save some time or could use a Service Desk Software recommendation from our team might want to try out these top choices for this year: Freshservice, Zendesk, Samanage.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from ₹700

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-Channel Marketing Platform
  • Journey – Marketing Automation Platform
  • Lead Box (CRM)
  • List/Contact Management
  • Content Management
  • Sales and Marketing Analytics
  • Customer Success Management
  • Integrations
  • Automated Lead Generation
  • Communication

Pricing Info

Teleduce offers the following basic and enterprise pricing packages:

Seed – ₹700/User/Month

  • Segment Contacts
  • Content Manager
  • Multi-channel marketing (SMS, Email, Voice, Social Media)
  • Virtual Number
  • Lead Box (CRM)
  • Campaign Tracking

Sapling – ₹1,200/User/Month

  • All Seed Features
  • List Hygiene & Segment Contacts
  • Advanced lead box
  • Advanced Content Manager
  • Campaign Tracking
  • Marketing & Productivity Reports
  • Teleduce Mobile App

Tree – ₹2,500/User/Month

  • All Sapling features
  • Journey
  • Telecalling
  • C-Box (Customer Success Box)
  • M-Box (Mail Box)

A Custom Plan is also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pidilite, Vmedo, Ujjivan

Integrations

Teleduce integrates with the following business systems and applications:

  • Google Analytics
  • Just Dial
  • Quick Books
  • India Mart
  • Trade India
  • Exotel
  • Knowlarity
  • Solutions Infini
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A sales and marketing software with integrated communication and CRM automation capabilities.

Company Email

sales@corefactors.in

Contact No.

Company's Address

Corefactors
134&135 Second Floor, Inspire Workplace
LRDE Layout, Karthik Nagar, Doddanaekundi Post
Bangalore, Karnataka
India

Almost as important as functionalities and customer support responsiveness are pricing options provided by ManageEngine ServiceDesk and Teleduce. Even though cost should not be the only factor it’s definitely a key thing to consider. You should count on a flexible pricing package that can be adjusted to your team size and easily scaled up every time your team expands. You should be certain you don’t pick pricing plans that have extra features that you won’t use and always make an effort to contact with the vendor directly as big companies can usually benefit from special pricing. You should also check out a free trial or demo of each product to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to invest any money and offers a practical overview of what it’s like to work with ManageEngine ServiceDesk and Teleduce.

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