Compare Techinline FixMe.IT vs. ManageEngine ServiceDesk

If you’re having a tough time choosing the right Customer Support Software product for your company, it’s a good idea to do a comparison of the available software and find out which service offers more benefits. For example, here you can assess ManageEngine ServiceDesk (overall score: 8.7; user rating: 100%) vs. Techinline FixMe.IT (overall score: 7.4; user rating: 100%) for their overall performance. You can also see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to compare their features will significantly increase the possibility of obtaining the appropriate product for your company. Take a closer look at other factors of the software like if it’s easy to use, flexibility, scalability, and pricing terms. Our team put a lot of effort to review all popular Service Desk Software solutions available out there, but among them these three caught our special attention: Zendesk, Samanage, Freshservice.
Comparison

Techinline FixMe.IT

VS

ManageEngine ServiceDesk

VS

Techinline FixMe.IT screenshot ManageEngine ServiceDesk screenshot
Pricing Details

Our Score

Our Score

7.4 ?

Our Score

8.7 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Cost

Cost

$30

$10

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | One-time payment | Quote-based
Full Review

Full Review

General Description

General Description

Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Easy Links
Customer Support

Customer Support

Phone Live Support
Ticket
Phone
Ticket
Prominent Clients

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus
Pricing Details

Pricing Details

Learn more about Techinline FixMe.IT pricing Learn more about ManageEngine ServiceDesk pricing
Available Integrations

Available Integrations

Information not available.

ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.

Add-Ons

  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT

Plug-Ins

  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure
Available Languages

Available Languages

English English, Dutch
Business Size

Business Size

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Phone Number

Phone Number

1-617-381-4349 +1-800-443-6694
Pricing Plans

Pricing Plans

  • Monthly Plan: $30
  • Annual Plan: $300

Features

  • Unlimited number of concurrent support sessions using a single seat
  • Up to 150 unattended computers per seat
  • Each seat can be used on a single computer at a given time
  • Automatically renews at the end of each purchased term

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans
Company's Address

Company's Address

Techinline Limited, 5 Jupiter House, Calleva Park, Aldermaston Reading, Berkshire RG7 8NN, United Kingdom Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Email Address

Email Address

sales@techinline.com support@servicedeskplus.com
Features

Features

Techinline FixMe.IT FEATURES

  • 2-way desktop sharing
  • Browser-based solution
  • File and clipboard transfer
  • Instant messaging chat
  • Multi-monitor support
  • Logoff/logon & switch user
  • Whiteboard tools
  • Restart in safe mode
  • Reboot & automatically reconnect
  • Perform administrative tasks

ManageEngine ServiceDesk FEATURES

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system
Devices Supported

Devices Supported

Windows
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which solution will be best in your case it might be a sound idea to investigate each service’s social metrics. These metrics are frequently an indicator of how popular every software is and how big is its online presence. For example, in case of Facebook ManageEngine ServiceDesk has 15368 likes on their official page while Techinline FixMe.IT profile is liked by 252 people.