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Compare ManageEngine ServiceDesk vs TapMango

What is better ManageEngine ServiceDesk or TapMango? Comparing ManageEngine ServiceDesk and TapMango, it is possible to see which CRM Software product is the more effective alternative. This guarantees that your enterprise can get the most productive and useful program. You can check the details, like available tools, pricing, plans offered by each vendor, offer stipulations, and more

We also let you check their general scores to know which one appears to be better. ManageEngine ServiceDesk has 8.7 points for overall quality and 100% rating for user satisfaction; while TapMango has 8.0 points for overall quality and 100% for user satisfaction. Similarly, you can also assess which vendor is more dependable by sending an email request to both vendors and see which company replies without delays.

Currently, the best products in our Service Desk Software category are: Zendesk, Samanage, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Marketing portal
  • Branded key tags
  • Customer-focused tablet
  • Mobile applications
  • Free service desk
  • POS integrations

Pricing Info

TapMango doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom pricing information.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Mitshubishi Motors, MetroPCS, IHOP

Integrations

TapMango integrates with the following applications:

  • Clover
  • Lightspeed POS
  • Square
  • MindBody
  • Shopify
  • Checkfront
  • Vend

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive, cloud-based customer loyalty platform designed to streamline customer acquisition and retention procedures.

Company Email

info@tapmango.com

Contact No.

Company's Address

TapMango,
5775 Yonge St, Suite 1801
Toronto, Ontario M2M 4J1
Canada

It may not always be enough to just compare ManageEngine ServiceDesk and TapMango against one another. Although useful features, pricing plans and user reviews are all important and should be included when making a final decision, you should also take a look at the recognition and awards merited by every service. In many cases a less popular software may turn out to be an excellent choice that was distinguished with industry awards such as our Supreme Software Award which reveals that despite lesser market presence it’s a significant rival to the software that dominate the market.

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