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Compare ManageEngine ServiceDesk vs Synup

What is better ManageEngine ServiceDesk or Synup? You have such a huge number of CRM Software choices in today’s state of that industry that deciding on the best product is often difficult. On our comparison page, you can easily examine the functions, pricing conditions, available plans, and more details of ManageEngine ServiceDesk and Synup.

You can examine their score (8.7 for ManageEngine ServiceDesk vs. 9.0 for Synup) and user satisfaction level (100% for ManageEngine ServiceDesk vs. 100% for Synup). The scores and ratings present you with a general idea how both these software products perform. Additionally, check if the software can integrate with the company’s current business apps to guarantee greater productivity.

Our experts made sure to review all popular Service Desk Software services offered out there, but among them these three caught our special attention: Freshservice, Zendesk, Samanage.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Location Management
  • Improve Star Ratings
  • Instant-Sync
  • Niche-Specific Tools
  • Interaction Monitoring
  • Integrated Workflow
  • Fast Response
  • Analytics
  • Widgets
  • Instant Notifications
  • Review Monitoring
  • Listings and Citations Management

Pricing Info

Synup offers straightforward subscription packages that are priced according to the number of locations you need the platform to accommodate. It costs $30 per location per month and can cost lower as your volume increases. This is inclusive of unlimited listing updates, instant review notifications, and detailed analytics. If you would like to get a more accurate pricing for your specific needs, the vendor offers a pricing calculator on their website for your convenience.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Synup has native integrations with the following functions:

  • SEO Service
  • Local Marketing Listing Automation
  • CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Synup is an intuitive local SEO software that automates location management for listings, reputation, and analytics.

Company Email

Contact No.

Company's Address

175 Varick St,
New York, NY
10014, USA

Both ManageEngine ServiceDesk and Synup were evaluated by a group of reliable B2B experts who prepared a thorough study of all key elements of every app. Their ultimate rating was calculated using our unique SmartScore system which provides a separate partial score to each element including: main features, client support, mobile device support, security, client satisfaction as well as media presence. Here at FinancesOnline we are aware that useful features are not the only factor important to a business so we make an effort to pay attention to all sides of a software prior to giving it a final score.

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