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Compare ManageEngine ServiceDesk vs SutiCRM

What is better ManageEngine ServiceDesk or SutiCRM? To successfully acquire the most efficient and productive CRM Software for your business, you need to compare products available on the market. For instance, here it is possible to match ManageEngine ServiceDesk’s overall score of 8.7 against SutiCRM’s score of 6.0. You can even review their general user satisfaction: ManageEngine ServiceDesk (100%) vs. SutiCRM (100%).

Moreover, you can compare their pros and cons feature by feature, including their contract conditions and rates. By comparing products you are more likely to choose the best software for your situation. Of course you have to know your unique needs to realize which service matches those needs.

At this time, the most popular products in our Service Desk Software category are: Zendesk, Samanage, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $5.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Campaign Management
  • Campaign Metrics
  • Web Lead Capture
  • Contact Management
  • Territory Management
  • Sales Quota Management
  • Sales Orders & Invoices
  • Forecast Sales
  • Revenue Waterfall Model
  • Role-based Security
  • Sales Tracking
  • Support Service Analytics
  • Manage Contracts
  • Manage Cases
  • Knowledge Base
  • Customer Profiling
  • Reports & Analytics
  • Activity Management
  • Email & Calendar
  • Document Management
  • Visitor Tracking
  • Mass Editing
  • Social Integrations
  • Inventory Management

Pricing Info

SutiCRM offers a free trial, the same as a basic lifetime free package for small teams. Enterprise pricing is also available upon request. Take a look at the details:

Free Plan

  • Free for 3 users
  • Contacts and accounts
  • Leads and opportunities
  • Activity management
  • Reports & analytics
  • Mobile access
  • 1 web form/module

Small Business Plan – $5.95/user/month 

  • All features of the Free plan
  • Mass email
  • Sales forecasting
  • Customers
  • Quotes
  • Sales order
  • Invoices
  • Campaign automation
  • Campaign ROI calculation
  • Web form data capture
  • Autoresponder email
  • Data management and administration
  • Multiple currencies
  • Advanced workflow

Enterprise Plan – by quote

  • All features of the Small Business plan
  • Waterfall chart
  • Website visitors tracking
  • Support ticket management
  • Automated email to ticket creation
  • Knowledge base with common resolutions
  • Customer profile management
  • Contract management
  • Territory management
  • Reports scheduler

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Four Seasons, Hyatt, Accor

Integrations

SutiCRM integrates with several business systems and applications. Here are some examples:

  • E-Signature
  • Survey
  • Helpdesk
  • Salesforce
  • Quickbooks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SutiCRM is a web-based CRM software that automates the processes of sales, marketing, support, and contracts from a single platform.

Company Email

Contact No.

Company's Address

4984 El Camino Real, Suite 200
Los Altos, CA 94022
USA

You shouldn’t expect just a broad range of useful tools and adjustable pricing from a credible CRM Software. Almost as essential as key features is a top-notch customer support. You want to guarantee that when you have any questions about ManageEngine ServiceDesk or SutiCRM, or you run into a problem, or perhaps you’ll want to request a specific change or feature useful to your team you can trust in a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to benefit from individual training or at the very least a knowledge base you can use.

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