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Compare ManageEngine ServiceDesk vs Spiro

What is better ManageEngine ServiceDesk or Spiro? It’s a good idea to use our scoring system to give you a general idea which CRM Software product is better for your company. For overall product quality, ManageEngine ServiceDesk earned 8.7 points, while Spiro earned 8.0 points. At the same time, for user satisfaction, ManageEngine ServiceDesk scored 100%, while Spiro scored 99%.

Information regarding their features, tools, supported platforms, customer support, etc. are provided below to provide you with a more accurate analysis. Don’t forget to purchase only the functions that you need so as not to waste money for functions that are unnecessary.

In the event you would like to quickly locate the more reliable Service Desk Software according to our experts we suggest you try out the following products: Zendesk, Freshservice, Samanage.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead, contact, company and pipeline management
  • Unlimited contacts and storage
  • Unlimited customizable email templates and campaigns
  • Pre-built and customizable reports and dashboards
  • Automated tasks and reminders
  • Intelligent next step creation
  • Prioritized opportunity recommendations
  • Self-writing call lists
  • AI sales assistant
  • One-click dialing from within Spiro
  • Send, receive and log SMS messages
  • Email support
  • Training videos and online self-help

Pricing Info

Spiro offers the following basic and enterprise pricing packages:

Business – $79/user/month (Annual Billing)

  • Lead, contact, company and pipeline management
  • Unlimited contacts and storage
  • Unlimited customizable email templates and campaigns
  • Pre-built and customizable reports and dashboards
  • Automated tasks and reminders
  • Intelligent next step creation
  • Prioritized opportunity recommendations
  • Self-writing call lists
  • AI sales assistant
  • One-click dialing from within Spiro
  • Send, receive and log SMS messages
  • Email support
  • Training videos and online self-help

Corporate – $95/user/month (Annual Billing)

  • All Business features
  • Optional call recording
  • Phone and chat support
  • Data migration and configuration
  • Onboarding training session

Enterprise – $225/user/month (Annual Billing)

  • All Corporate features
  • Machine learning based on your data sources
  • Unique user-based sales algorithms
  • Call transcriptions
  • Custom integration development
  • Dedicated Customer Success Manager
  • Ongoing new user training
  • Personalized knowledgebase
  • Custom push notifications
  • SAML-based Single Sign-On (SSO)
  • User adoption and performance analytics
  • Development sandbox

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Caveo Learning

Integrations

Spiro integrates with the following business systems and applications:

  • Zapier
  • Microsoft Exchange
  • Microsoft Office 365
  • Gmail for Business
  • IMAP

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An AI-Powered CRM with intelligent sales automation features that learns your sales process to increase sales team effectiveness and deliver more accurate business insights.

Company Email

support@spiro.ai

Contact No.

Company's Address

Spiro Technologies
334 Boylston Street
Boston, MA 02116
United States

When you pick a software that you are sure will be an actual asset for your company you shouldn’t just limit yourself to what professionals have to say about it. Quite frequently personal experience with the product will vary, depending on specific preferences and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each product to give you a quick overview of how real users of ManageEngine ServiceDesk and Spiro rate their contact with the service. Our system is built around detailed analysis of product appearances on other websites, social networks and blogs, so you will obtain a full and reliable landscape of what other clients think about every service. In this example ManageEngine ServiceDesk has a total satisfaction rating at 100% while for Spiro 99% of users claim they had an enjoyable experience with it.

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