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Compare ManageEngine ServiceDesk vs Solve CRM

What is better ManageEngine ServiceDesk or Solve CRM? It’s a good idea to use our scoring system to help you get a general idea which CRM Software product is will work better for your business. For overall product quality, ManageEngine ServiceDesk received 8.7 points, while Solve CRM gained 8.1 points. Meanwhile, for user satisfaction, ManageEngine ServiceDesk scored 100%, while Solve CRM scored 93%.

Details about their characteristics, tools, supported platforms, customer service, etc. are available below to help you get a more accurate assessment. Keep in mind to get only the features your company needs so you don’t waste resources for tools that are unnecessary.

Our team put a lot of effort to review all popular Service Desk Software services that you can find out there, but among them these three deserved our special attention: Freshservice, Samanage, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Activity templates
  • Client portal
  • Customizable fields
  • Customize databases
  • Dynamic duplication detection
  • Email campaigns
  • Full data export
  • iPad, touch/tablet application
  • iPhone, mobile application
  • Link emails to shared contact records
  • Renowned Google Apps integration
  • SSL Encryption
  • Xero Integration

Pricing Info

Solve CRM offers a single plan:

  • $25/user monthly
  • No contract
  • Starts with 4 users and grows with you
  • 14-day free trial (with support)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DynaRead, MB Partner, Audacity, GDP Industrial Property

Integrations

Solve CRM offers an API for use and supports the following integrations:

  • Freshdesk
  • FreshBooks
  • Constant Contact
  • Xero Accounting
  • Zendesk
  • Wufoo
  • Google Apps
  • MailChimp
  • RingCentral

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

CRM with features to manage projects. The platform helps you manage your client interactions and keep your team members coordinated.

Company Email

Contact No.

Company's Address

2400, 101 - 6th Ave S.W., Calgary, Alberta T2P 3P4, Canada

Every time you choose a product that you think will be an actual asset for your business you shouldn’t simply focus on what professionals have to say about it. In many cases individual experience with the solution will vary, depending on specific preferences and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each app to give you an immediate overview of how actual users of ManageEngine ServiceDesk and Solve CRM rate their experience with the software. Our algorithm is built around detailed analysis of product appearances on other sites, social media as well as blogs, so you are going to get a comprehensive and credible overview of what other people think about every app. In this case ManageEngine ServiceDesk got a total satisfaction rating at 100% while for Solve CRM 93% of users claim they had a positive experience with it.

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