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Compare ManageEngine ServiceDesk vs Soffront CRM

What is better ManageEngine ServiceDesk or Soffront CRM? We are here to improve the whole process of reviewing CRM Software products for you. In particular, on this page you can verify the overall performance of ManageEngine ServiceDesk (8.7) and contrast it with the overall performance of Soffront CRM (7.5). You can also match their overall user satisfaction rating: ManageEngine ServiceDesk (100%) vs. Soffront CRM (100%).

Furthermore, research their capabilities in detail to check which product can better deal with your company’s needs. Generally, any business solution has to let you to quickly check the big picture, all the while allowing you easy access to the details.

We did our best to review all popular Service Desk Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Samanage, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Business rules
  • Complete personalization
  • CRM analytics
  • CRM portals
  • Customer service management
  • Developer API
  • Email marketing
  • Employee helpdesk
  • Graphical process designer
  • Knowledge management
  • Marketing automation
  • Mobile CRM
  • Project management
  • Quote and proposal management
  • Role-based security
  • Sales automation
  • Sales forecasting
  • Wysiwyg form designer

Pricing Info

Soffront CRM offers a 14-day free trial and three plans:

Starter: $20 per user/month

  • 2,000 sales emails
  • Unlimited technical support
  • Email support

Professional: $40 per user/month

  • 5,000 sales emails
  • Unlimited technical support
  • Email and phone support

Full-Service: $60 per user/month

  • 10,000 sales emails
  • Unlimited technical support
  • Email and phone support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Celeritas, StoneEagle Group, CASO, ImageTek

Integrations

Soffront online CRM integrates with Microsoft Outlook and Google Apps to synchronize calendars and activities.

Soffront also integrates with 400+ accounting, eCommerce, event management and other business apps using Zapier.

 

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Soffront CRM offers a complete solution for departments such as marketing, sales, customer service, engineering and IT at an affordable price.

Company Email

marketing@soffront.com

Contact No.

Company's Address

45437 Warm Springs Blvd, Fremont, CA 94539, USA

Almost as essential as useful features and customer support level are pricing packages offered by ManageEngine ServiceDesk and Soffront CRM. Although price should not be a deciding aspect it’s surely a significant thing to think about. You should try to find a flexible pricing plan that can be adjusted to your team size and painlessly scaled up if your team develops. Make sure you don’t pick packages that include extra tools that you won’t use and always try to contact with the vendor directly because big companies can usually count on special pricing. You should also try out a free trial or demo of each software to spend at least some time working with it. It’s a valuable experience that doesn’t need you to spend any money and offers a reliable overview of what it’s like to work with ManageEngine ServiceDesk and Soffront CRM.

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