MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare ManageEngine ServiceDesk vs Skyward CRM

What is better ManageEngine ServiceDesk or Skyward CRM? Getting the perfect CRM Software product is all about evaluating numerous solutions and determining the top application for your specific needs. Our proprietary algorythm gives you a brief look at the general rating of ManageEngine ServiceDesk and Skyward CRM. For general quality and performance, ManageEngine ServiceDesk scored 8.7, while Skyward CRM scored 8.0. On the other hand, for user satisfaction, ManageEngine ServiceDesk earned 100%, while Skyward CRM earned 99%.

Below you can also check their functions, terms, plans, etc. to find out which application will be more appropriate for your company. One key aspect to check is if the application lets you to enable/disable permissions on different types of users to protect any confidential business data.

In case you you would like to quickly identify the top Service Desk Software according to our review team we recommend you take a look at one of these services: LiveAgent, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales force automation
  • Territory management
  • Partner management
  • Sales forecasting
  • Sales performance management
  • Reports and dashboard

Pricing Info

Contact Skyward CRM and request a quote. You can also check out the software via their free trial option.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

According to their official website Skyward CRM offers integrations with various business systems and applications.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A customer relationship management platform specifically developed and aimed toward small businesses and medium-sized enterprises.

Company Email

info@skywardtechno.com

Contact No.

Company's Address

21 Surrey Drive Old Bridge, NJ 08857

In case you continue having doubts about which service will perform best for your company it might be a good idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular every software is and how large is its online presence. For example, in case of Facebook ManageEngine ServiceDesk has 15368 likes on their official profile while Skyward CRM profile is liked by 153 people.

Page last modified