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Compare ManageEngine ServiceDesk vs SimilarTech

What is better ManageEngine ServiceDesk or SimilarTech? Getting the perfect CRM Software for your company is vital to growing your company’s efficiency. In our platform, it is simple to compare numerous solutions to see which one is the most suitable software for your requirements. Here you can match ManageEngine ServiceDesk vs.

SimilarTech and examine their overall scores (8.7 vs. 8.9, respectively) and user satisfaction rating (100% vs. 96%, respectively). You can also browse the details of rates, conditions, plans, functions, tools, and more, and determine which software offers more benefits for your business. In practice, choose the software that allows you to change the features and subscription plan to address your business growth or lack of it.

Users who want to save some time or want a Service Desk Software recommendation from our experts may want to take a look at these top choices for the current year: Zendesk, Salesforce Essentials, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $290

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Traffic Info
  • Geo Targeting
  • Sites Category Targeting
  • Filtering by Estimated Monthly Visits
  • Multiple Technology Combinations
  • Filtering by Tech Coverage on Pages
  • Prospecting
  • Alerts

Pricing Info

SimilarTech offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Starter – $290/month

  • UNLIMITED Technology Reports
  • 5 Exports (Excel, CSV, TSV)
  • Up to 1,000 Websites per Report
  • Traffic Info
  • Geo Targeting
  • Sites Category Targeting
  • Filtering by Estimated Monthly Visits
  • Multiple Technology Combinations
  • Filtering by Tech Coverage on Pages
  • 100 Personal Emails
  • 5 Active Custom Alerts
  • Websites History
  • Salesforce Integration

Professional – By quote

  • Enterprise features
  • Access to unlimited data
  • Multiple user accounts
  • Ad-Hoc Solutions
  • Custom reports and data sets
  • Salesforce and HubSpot integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

SimilarTech integrates with the following business systems and applications:

  • Salesforce
  • HubSpot

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SimilarTech is a lead generation and competitive intelligence tool based on website technology profiling.

Company Email

Contact No.

Company's Address

23 Menachem Begin St.
Tel-Aviv, 6618356
Israel

It may not always be enough to simply compare ManageEngine ServiceDesk and SimilarTech with one another. While specific features, pricing and user comments are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards won by every software. Very often a less known service may turn out to be an excellent choice that was a winner of many industry awards such as our Exceptional Customer Support Award which proves that in spite of lesser market popularity it’s a worthy contender to the apps that rule the market.

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