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Compare ManageEngine ServiceDesk vs Shuttle

What is better ManageEngine ServiceDesk or Shuttle? Reviewing products for the top CRM Software doesn't have to be tough. On our review platform, you can easily match ManageEngine ServiceDesk and Shuttle and right away analyze their distinct features. We allow you to examine their features, supported devices, level of support, costs, terms, plus more.

It's also possible to examine their overall score (8.7 for ManageEngine ServiceDesk vs. 8.0 for Shuttle) and overall customer satisfaction level (100% for ManageEngine ServiceDesk vs. 97% for Shuttle). Take your time and review your best options and determine which one is right for your company. Likewise, you must check the software vendor’s background; can you count on them and will they still be around a few years from now?

If you would like to quickly identify the more reliable Service Desk Software according to our experts we recommend you examine these products: Zendesk, LiveAgent, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $75

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Partners self-onboard through your website
  • Partners start referring business
  • Take applications from your website
  • Real-time KYC/AML & identity checks
  • Equifax, Creditsafe, Onfido, and Passport Proven integrations
  • Digital Signatures
  • Document collection
  • Sync with Pipedrive and other CRMs
  • Email support
  • Dedicated customer success manager
  • SLA

Pricing Info

Shuttle offers SMB and enterprise pricing packages. It also has a freemium model that users can sign up for by booking a demo. Here’s an overview of the premium plans:

SME – from $75/month

Ideal for making websites sell

Professional – from $275/month

Ideal for extending service to partners

Enterprise – from $1,400/month

Ideal for larger business

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Royal Bank of Scotland, Trademark Brothers, Smart Cleaner Advertising

Integrations

Shuttle integrates with the following systems and services:

  • Dynamics 365 CRM
  • Pipedrive
  • Onfido
  • Passport Proven
  • Equifax
  • CreditSafe
  • Companies House

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sales portal built for scaling direct and partner networks for regulated businesses in sectors that include Business and Personal Finance Lenders and Brokers, Forex Companies, Merchant Services Providers, Specialist Accountants, and other Professional Services companies.

Company Email

info@shuttleon.com

Contact No.

Company's Address

11th Floor, No 1 Croydon
12-16 Addiscombe Road
Croydon, CR0 0XT
UK

You should note that even though both ManageEngine ServiceDesk and Shuttle may have a reliable array of features each product may be aimed at a different business size. If you are analyzing various solutions you may want to focus on a company type they are meant for. Specific functionalities could scale up with no problem for huge enterprises but if you run a small or medium company it’s frequently more sensible to refrain paying for advanced features that you might never have a chance to use.

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