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Compare ManageEngine ServiceDesk vs Shortlist

What is better ManageEngine ServiceDesk or Shortlist? If you wish to have a quick way to decide which Contract Lifecycle Management Software product is better, our exclusive system gives ManageEngine ServiceDesk a score of 8.7 and Shortlist a score of 7.0 for overall quality and performance. In addition, ManageEngine ServiceDesk is rated at 100%, while Shortlist is rated 100% for their user satisfaction level.

You can also evaluate their product details, such as modules, tools, options, plans, costs, and much more. Check if the application can customize at least part of its funnels to ensure it fits your own business workflows.

We realize that not all people have enough time to try out a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Service Desk Software category are: Zendesk, Salesforce Essentials, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Rating and Reviews
  • Projects and Assignments
  • Bulk Management
  • Onboarding Templates
  • Invoices and Payments
  • Documents and Contracts
  • Vendor Management
  • RFP/RFI/RFx
  • Custom User Roles
  • Public Tenders
  • Recruitment Tools
  • Custom Reporting
  • Tax Forms/1099 Lodgement
  • Account Management

Pricing Info

Shortlist is the smartest, fastest way to onboard, organize, and pay your freelancer network. Our Freelance Management platform is used by over 70,000 users and the world’s largest brands to streamline and grow their businesses. We offer a free plan ($0.00) and paid plans starting at $49.99 per user + implementation fee.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Citibank, Guthy Renker, CAE Assessment International

Integrations

Shortlist uses open API and Zapier-built integrations (ZAPS) to connect to more than 500 email and business applications. Contact the company for more information or technical support.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Shortlist provides an all-in-one vendor and freelance management system that helps the hiring and management of external workforce of vendors and freelancers better.

Company Email

info@shortlist.co

Contact No.

Company's Address

SOMA 156 2nd Street
San Francisco, CA
USA

No Contract Lifecycle Management Software will be able to cover all the requirements of a business. Though key features of ManageEngine ServiceDesk and Shortlist are important you should also carefully explore the integrations offered by a given app. Quote frequently your team will already be using other types of B2B software in your company and it’s always wiser to select apps that integrate well with one another. If you do that you can guarantee a smooth transfer of data between your teams and software used, which can considerably reduce time spent on migrating between one app and the next.

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