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Compare ManageEngine ServiceDesk vs SAP Ariba

What is better ManageEngine ServiceDesk or SAP Ariba? A sensible way to choose the right Contract Lifecycle Management Software product for your organization is to match the solutions against each other. Here you can compare ManageEngine ServiceDesk and SAP Ariba and see their functions compared in detail to help you decide on which one is the superior product.

Furthermore, you can examine their overall ratings, including: overall score (ManageEngine ServiceDesk: 8.7 vs. SAP Ariba: 9.0) and user satisfaction (ManageEngine ServiceDesk: 100% vs. SAP Ariba: 100%). Analyze their distinctive features and similarities and see which one outperforms the other. Similarly think about your company tomorrow; will your business outgrow the app in the next 3-5 years?

We realize that not all businesses have the time to test a large number of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Service Desk Software category are: LiveAgent, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Supply chain collaboration
  • Strategic sourcing
  • Procurement
  • Contract management
  • Spend analysis
  • Supplier management
  • Financial supply chain management
  • Invoice management
  • Dynamic discounting
  • Payments
  • Supplier discovery
  • Strategic sourcing
  • Ariba Exchange

Pricing Info

SAP Ariba has the same flexible pricing scheme typical for SAP products, meaning that each client receives a separate SMB/enterprise pricing plan tailored to his needs. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

JP Morgan Chase, Cirque du Soleil, Dole

Integrations

Currently, SAP Ariba offers a streamlined integration with SAP ERP.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SAP Ariba is a cloud-based procurement platform that enables businesses to connect to their trading partners anywhere, at any time from any application or device.

Company Email

Contact No.

Company's Address

3420 Hillview Ave., Building 3
Palo Alto, CA 94304
USA

All the data, information and reviews that we offered in this analysis were gathered from official company sites, advertising materials available online, actual experience from real users as well as our personal everyday use of every product by an expert. We put a lot of effort to thoroughly analyze each product, so we not only examine it on our own, but we also compare our findings with opinions of other members from the SaaS community.

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