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Compare ManageEngine ServiceDesk vs Salestrakr CRM

What is better ManageEngine ServiceDesk or Salestrakr CRM? Reviewing products for the top CRM Software need not be difficult. On our review platform, it is possible to match ManageEngine ServiceDesk and Salestrakr CRM and quickly evaluate their unique elements. We allow you to check their capabilities, supported devices, level of support, costs, terms, plus more.

You can even examine their overall score (8.7 for ManageEngine ServiceDesk vs. 7.2 for Salestrakr CRM) and overall customer satisfaction level (100% for ManageEngine ServiceDesk vs. 99% for Salestrakr CRM). Devote time to compare your best choices and see which one is best for your company. You should also check the software vendor’s credibility; can you count on them and will they still be around a few years from now?

Our experts made sure to prepare reviews of all popular Service Desk Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Samanage, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $24.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Business Card
  • Sales Pipeline
  • Email Integration
  • Custom Fields
  • Search In Detail
  • Create Reports
  • Task Automation
  • Organize Users
  • Database Import
  • Webforms
  • Create Email Templates
  • Notes, Calls and Emails

Pricing Info

Salestrakr offers a simple pricing scheme with no contracts or obligations. What you get is a straightforward package that you can customize to fit your business needs and requirements. Salestrakr also has a 15-day free trial option for those who want take Salestrakr for a spin.

Salestrakr Complete – $24.95/user/month

  • No User Limit
  • Unlimited Contacts and Storage
  • User Hierarchy and Granular Permissions

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Claremont McKenna College, Merchant Payroll, Georgoa Charter Schools Association, Amadeus

Integrations

Salestrakr supports integration with the following business systems and applications:

  • BillingOrchard
  • Skype

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A very friendly web-based CRM application that delivers full CRM and contact management features without the heavy price tag.

Company Email

info@salestrakr.com

Contact No.

Company's Address

75 5th St NE #202
Atlanta, GA 30308
United States

It may not always be sufficient to just compare ManageEngine ServiceDesk and Salestrakr CRM with one another. While reliable functionalities, pricing and customer comments are all important and should be included when making a final decision, you should also pay attention to the recognition and awards claimed by every app. In many cases a less popular solution may turn out to be a great choice that was distinguished with industry awards such as our Experts’ Choice Award which reveals that in spite of smaller market presence it’s a significant contender to the services that rule the market.

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