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Compare ManageEngine ServiceDesk vs SalesRabbit

What is better ManageEngine ServiceDesk or SalesRabbit? Finding the best CRM Software product is all about comparing various solutions and identifying the top application for your specific needs. Our exclusive system will give you a fast look at the general rating of ManageEngine ServiceDesk and SalesRabbit. For general quality and performance, ManageEngine ServiceDesk scored 8.7, while SalesRabbit scored 7.7. On the other hand, for user satisfaction, ManageEngine ServiceDesk earned 100%, while SalesRabbit earned 100%.

Below it's also possible to check their characteristics, terms, plans, etc. to see which software will be more appropriate for your situation. One critical aspect to check is whether the app allows you to enable and disable limitations on various types of users to secure any sensitive company data.

We realize that not all companies have enough time to scrutinize a large number of various products, so we prepared a list of suggestions that you may find useful. Our top selections for the Service Desk Software category are: LiveAgent, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

8.7

User Satisfaction

100%

Pricing:

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

Popular ManageEngine ServiceDesk Alternatives

NOAWARDS
YET

SmartScore™

7.7

User Satisfaction

100%

Pricing:

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead tracking
  • Leaderboards
  • Team messaging
  • Integrations
  • Company branding
  • Territory Management
  • Sales tools
  • GPS tracking
  • Datagrid
  • Digital contact

Pricing Info

SalesRabbit offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Individual plan – $15/month, billed annually

  • 1 user
  • Lead management
  • Data imports
  • Customer locator
  • Presentation material
  • Sketch Board
  • Live support

Team plan – $22/month/user, billed annually

  • Everything in individual plan, plus
  • Multiple users
  • Area management
  • Location tracking
  • Team chat and news
  • Training portal
  • Leaderboards

Pro plan – $29/month/user, billed annually

  • Everything in the team plan, plus
  • Agreement forms
  • Integrations
  • Industry sales tools

Integrations

SalesRabbit integrates with the following business systems and applications:

  • Salesforce
  • Agemni CMS
  • Pestpacsoftware
  • Marketsharp
  • jobNimbus
  • Improveit36

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sunrun, stormguard, TriSmart

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SalesRabbit is a reliable customer relationship management platform designed for businesses of all sizes.

Company Email

support@salesrabbit.com

Contact No.

Company's Address

2801 North Thanksgiving Way, Suite 210
Lehi, Utah 84043
USA

Popular SalesRabbit Alternatives

PandaDoc

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.2

User Satisfaction

95%

Pricing:

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Configure, Price, Quote (CPQ)
  • Cost & Margin Calculation
  • Contract Lifecycle Management
  • Electronic Signatures
  • Payments
  • Multiple Workspaces
  • Roles Management
  • User mManagement
  • Content & Image Libraries
  • Content Locking
  • Branding
  • Approvals
  • Audit Trail
  • Document Builder
  • Document Analytics
  • Document Themes
  • Document Access Code
  • Document Forwarding
  • Document Sender Selection
  • Document Auto Numbering
  • Auto Reminders
  • Expiration
  • Template Embedding
  • Webhooks

Pricing Info

PandaDoc offers a free eSign plan and 3 paid packages for eSigning and document automation starting at $19 per month per user. All plans include unlimited documents, eSignatures, and users. Start your evaluation with a free 14-day trial. Need more users? Talk to our sales team to find the best pricing solution for you and your team.


Free eSign

Upload, send for eSignature and collect payment for as many documents as you’d like.

✅Unlimited legally binding eSignatures
✅Unlimited document uploads
✅Payments
✅Unlimited users


Essentials  from $19 per month/user

Create docs with templates or the built-in editor. Collect eSignatures and track docs in real-time too.

All the Free plan features plus:

✅Templates
✅Rich media drag and drop document editor
✅Pricing tables
✅Document analytics

Business

from $49 per month/user 

Connect your CRM and automate your document workflows from creation to eSignature.

All the Essentials plan features plus:

✅CRM integrations
✅Content library
✅Custom branding
✅Approval workflows


Enterprise 

For teams that require more capabilities including integrations like Salesforce and Zapier.

Contact sales to request a quote

All the Business plan features plus:

✅SSO support and custom user roles
✅Unlimited number of team workspaces
✅Salesforce integration
✅User performance and content reporting
💲Bulk send
💲API and Zapier

Can’t find what you need? Contact our sales team.

Integrations

PandaDoc offers integration with the following business systems and applications:

 

CRM

  • Salesforce (including Lightning)
  • HubSpot CRM
  • Pipedrive
  • Microsoft Dynamics CRM
  • SugarCRM
  • Insightly
  • Copper (Prosperworks)
  • Zoho
  • Nimble
  • Nutshell

Cloud storage

  • Box
  • DropBox
  • Google Drive

Payment gateways

  • PayPal
  • Stripe
  • QuickBooks Payments
  • Square
  • Authorize.Net

Accounting

  • QuickBooks (with Zapier)

SSO

  • Okta
  • OneLogin
  • Microsoft Active Directory
  • Google Identity Platform

Other

  • Zapier

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Konica Minolta, Cirque Du Soleil, Tata Steel

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

This cloud-based document management application fully supports paperless operations. It offers standard and advanced features such as document building, file-sharing, multiple document format support (PDF, Word Documents, etc.), and more. It is also equipped with electronic signature technology.

Company Email

info@pandadoc.com

Contact No.

Company's Address

565 Commercial St
2nd Floor
San Francisco, CA 94111

Almost as essential as functionalities and user support responsiveness are pricing packages provided by ManageEngine ServiceDesk and SalesRabbit. Although cost should not be a deciding aspect it’s without a doubt a significant thing to think about. You should look for a flexible pricing plan that can be matched with your team size and effortlessly scaled up when your company grows. You should be certain you don’t choose plans that have advanced features that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can often benefit from discounts. You should also try out a free trial or demo of each app to spend at least some time working with it. It’s a useful experience that doesn’t need you to spend any money and offers a solid overview of what it feels like to work with ManageEngine ServiceDesk and SalesRabbit.

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