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Compare ManageEngine ServiceDesk vs SalesLoft

What is better ManageEngine ServiceDesk or SalesLoft? To successfully get the most effective and productive CRM Software for your firm, you have to compare products available on the market. For example, here it is possible to match ManageEngine ServiceDesk’s overall score of 8.7 against SalesLoft’s score of 9.0. You can also compare their general user satisfaction: ManageEngine ServiceDesk (100%) vs. SalesLoft (95%).

Moreover, you can compare their pros and cons feature by feature, including their contract conditions and pricing. By comparing products you are improving your chances to pick the right software for your business. Of course you should know your unique needs to realize which software addresses those needs.

Users who want to save some time or would like to get a Service Desk Software recommendation from our experts might want to take a look at these top choices for the current year: Samanage, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cadence Scheduling
  • Sales Email Engine
  • Integrated Dialer
  • Salesforce Integration
  • User administration

Pricing Info

SalesLoft provides three SMB and enterprise pricing plans for users from all scales and industries. The plans are priced on quote basis, meaning that they correspond to the needs and requirements of each business. Take a look at the enterprise pricing details below, and contact the company to ask for your quote if your interested.

Group

  • Cadence Scheduling
  • Sales Email Engine
  • Integrated Dialer
  • Salesforce Integration
  • Automatic Timezone Detection
  • Custom Fields
  • Salesforce Field Mappings
  • Voicemail Drop
  • Data Partner Integrations
  • Sigstr Integration
  • Advanced Analytics
  • LocalDial
  • Group Level Permissions
  • CrystalKnows Integration
  • Owler Integration

Professional

  • All group features included
  • Automatic Timezone Detection
  • Custom Fields
  • Salesforce Field Mappings
  • Voicemail Drop
  • Data Partner Integrations
  • Sigstr Integration
  • Advanced Analytics

Enterprise

  • All professional features included
  • LocalDial
  • Group Level Permissions
  • CrystalKnows Integration
  • Owler Integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

lyft, MuleSoft, Catchpoint

Integrations

SalesLoft integrates with the following business systems and applications:

  • Salesforce
  • Owler
  • DiscoverOrg
  • Crystal
  • Datanyze
  • RingLead
  • Sigstr
  • Prospectify

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SalesLoft provides enhanced capabilities for communication, integrating email tracking and sales calls in a single platform.

Company Email

support@salesloft.com

Contact No.

Company's Address

3405 Piedmont Rd NE, Suite 250
Atlanta, GA 30305
USA

If you are still having second thoughts about which service will work best in your case it may be a sensible idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular every solution is and how extensive is its online presence. For example, in case of Facebook ManageEngine ServiceDesk has 15368 likes on their official profile while SalesLoft profile is liked by 3498 users.

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