What is better ManageEngine ServiceDesk or Review Camp? It’s easy to our scoring system to give you a general idea which CRM Software product is will work better for your business. For overall product quality, ManageEngine ServiceDesk received 8.7 points, while Review Camp earned 5.0 points. At the same time, for user satisfaction, ManageEngine ServiceDesk scored 100%, while Review Camp scored 79%.
Specifics of their unique elements, tools, supported platforms, customer service, etc. are provided below to give you a more versatile analysis. Remember to purchase only the features that you need so as not to waste money for features that are unnecessary.
We are aware that not all people have enough time to try out a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: Samanage, Freshservice, Zendesk.
Multi language support coupled with smooth API integration
Solid Knowledge Base
Self Service Portal with password security
Modifiable help desk system
Service Level Agreements
Flexible ticket management
Mobile support compatibility with iPhone, iPad, and Android apps
Multiple channel support
Flexible out-of-the-box integrations with 3rd party apps
Easy & effective asset management
Effective incident and problem management
Pricing Info
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
At the moment, Review Camp offers a streamlined integration with MailChimp.
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Review Camp is a management software that was fabricated to furnish all types of businesses with virtuous tools for supercharging their online reviews.
In case you are still having second thoughts about which solution will be best for your company it might be a good idea to analyze each service’s social metrics. Such metrics are quite often a way to see how popular each service is and how big is its online presence. For example ManageEngine ServiceDesk Twitter profile has currently 3405 followers. At the same time Review Camp Twitter is followed by 0 users.
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