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Compare ManageEngine ServiceDesk vs Review Camp

What is better ManageEngine ServiceDesk or Review Camp? It’s easy to our scoring system to give you a general idea which CRM Software product is will work better for your business. For overall product quality, ManageEngine ServiceDesk received 8.7 points, while Review Camp earned 5.0 points. At the same time, for user satisfaction, ManageEngine ServiceDesk scored 100%, while Review Camp scored 79%.

Specifics of their unique elements, tools, supported platforms, customer service, etc. are provided below to give you a more versatile analysis. Remember to purchase only the features that you need so as not to waste money for features that are unnecessary.

We are aware that not all people have enough time to try out a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 5.0

User Satisfaction

CUSTOMER EXPERIENCE 79%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • SEO boost
  • Action management
  • Email marketing
  • Real-time monitoring
  • Reporting
  • Survey management
  • Multi-channel collection
  • Dashboard
  • Sentiment analysis
  • Website integration
  • Social media integrated
  • Mobile friendly
  • Multiple review
  • Prevent negative reviews
  • Stop service issues
  • MailChimp integration
  • 99.99% uptime
  • Customized offers
  • Customized cards

Pricing Info

Review Camp offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Base Package – $99/month (starting package)

  • Branded URL
  • Branded review page
  • Mobile-friendly
  • 100% up-time
  • SEO boost
  • Increased revenue
  • Superior support
  • Get more reviews
  • One-time setup/training
  • 250 branded review cards

Widget Package – By quote

  • Increased website conversion
  • Review stream to website
  • Review funnel on website
  • Review-Us button on website
  • Staff logins
  • Email signature snippets
  • QR code generator

Reporting Suite – By quote

  • Automated reporting
  • On-demand report
  • Free competitor report
  • Ultimate reputation visibility
  • Staff logins

Marketer Package – By quote

  • Upload email list
  • Drip campaigns
  • Instant email reviews request
  • Social media integration
  • Real-time review alerts
  • SMS/text customers
  • Staff logins

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yes Plumbing, FineTune Auto Service, Bright Green

Integrations

At the moment, Review Camp offers a streamlined integration with MailChimp.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Review Camp is a management software that was fabricated to furnish all types of businesses with virtuous tools for supercharging their online reviews.

Company Email

support@review.camp

Contact No.

Company's Address

Las Vegas, NV
USA

In case you are still having second thoughts about which solution will be best for your company it might be a good idea to analyze each service’s social metrics. Such metrics are quite often a way to see how popular each service is and how big is its online presence. For example ManageEngine ServiceDesk Twitter profile has currently 3405 followers. At the same time Review Camp Twitter is followed by 0 users.

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