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Compare Remedyforce vs. ManageEngine ServiceDesk

We are here to simplify the process of reviewing Help Desk Software products for you. For example, on this page you can verify the overall performance of ManageEngine ServiceDesk (8.7) and compare it with the overall performance of Remedyforce (8.1). It's also possible to match their overall user satisfaction rating: ManageEngine ServiceDesk (100%) vs. Remedyforce (83%). Furthermore, lexamine their services thoroughly to determine which product can better deal with your company’s requirements. In general, any business solution has to let you to quickly see the big picture, all the while offering you easy access to the details. People who don't have much time or could use a Service Desk Software recommendation from our experts may want to take a look at these top choices for this year: Freshservice, LiveAgent, Zendesk.
Software

Remedyforce

VS

ManageEngine ServiceDesk

VS

Remedyforce screenshot ManageEngine ServiceDesk screenshot
Pricing Details

Total Score

Our Score

8.1 ?

Our Score

8.7 ?

Customer Experience

Customer Experience

Customer Experience

83% ?

Customer Experience

100% ?

Pricing

Pricing

by quote

$10

Pricing Type

Pricing Type

Quote-based Monthly payment | One-time payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Remedyforce is built on the Salesforce Force.com platform to deliver high-speed IT and business service management.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Easy Links
Integrations

Integrations

  • Bomgar
  • BMC Client Management
  • Salesforce
  • Single Sign-On
  • RightAnswers
  • Workday
  • Shopify
  • Infravision
  • Chatter
  • Column
  • ScriptRock
  • ServiceNow

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Company Email

Company Email

support@servicedeskplus.com
Prominent Clients

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus
Company's Address

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Available Support

Available Support

Phone
Ticket
Phone
Ticket
List of Features

List of Features

Remedyforce FEATURES

  • Incident & Problem Management
  • Change Management
  • CMDB & Configuration Management
  • Asset Management
  • Client Management
  • Release Management
  • Chat
  • Multi-Channel Self-Service
  • Service Catalog
  • Mobile Apps for IT & the Business
  • Service Level Management
  • Dashboards & Analytics
  • Reporting
  • Social Collaboration with Chatter
  • ITIL Best Practices and Smart Practices
  • Knowledge Management
  • Surveys

ManageEngine ServiceDesk FEATURES

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management
Pricing Details

Pricing Details

Learn more about Remedyforce pricing Learn more about ManageEngine ServiceDesk pricing
Phone No.

Phone No.

1‑855‑834‑7487 +1-800-443-6694
Pricing Plans

Pricing Plans

Pricing is available on a quote basis. Contact Remedyforce directly for more pricing information.

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans
Languages Supported

Languages Supported

English English, Dutch
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, information and opinions that we offered in this analysis were collected from official company sites, advertising resources available online, actual experience from real customers as well as our personal direct use of each software by a professional reviewer. We put a lot of effort to extensively study each solution, as a result we not only test it on our own, but we also match our findings with opinions of other members from the SaaS community.