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Compare ManageEngine ServiceDesk vs ProsperWorks

What is better ManageEngine ServiceDesk or ProsperWorks? To make sure you find the most useful and productive CRM Software for your enterprise, you have to compare products available on the market. For example, here it is possible to match ManageEngine ServiceDesk’s overall score of 8.7 against ProsperWorks’s score of 9.2. You can also examine their general user satisfaction: ManageEngine ServiceDesk (100%) vs. ProsperWorks (100%).

In addition, you can review their pros and cons feature by feature, including their terms and conditions and costs. By comparing products you are sure that you select the right software for your needs. Of course you have to know your unique needs to realize which solution meets those needs.

In the event you want to quickly find the more reliable Service Desk Software according to our review team we suggest you try out one of these services: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Google Chrome Extension
  • Basic Integrations
  • Basic Reporting
  • Online Support
  • Sales Forecasting
  • Records
  • Custom Fields
  • MailChimp Integration
  • Email Open Tracking
  • Task Automation
  • Activity Reporting
  • API
  • Launch Training
  • Phone Support

Pricing Info

ProsperWorks offers 3 enterprise pricing plans for users to choose from. There is also a great 14 day free trial plan available if you want to examine the software more closely first. Take a look at the pricing details below and see which plan would best for your company:

Basic Plan: $19/month per user

  • Up to 5 Users
  • Google Integration
  • Google Chrome Extension
  • Basic Integrations
  • Basic Reporting
  • Online Support
  • Sales Forecasting
  • Up to 30,000 Records
  • Up to 5 Custom Fields
  •  2 GB Storage Space

Professional Plan: $49/month per user

  • Unlimited Number of Users
  • Google Integration
  • Google Chrome Extension
  • Basic Integrations
  • Basic Reporting
  • Online Support
  • Sales Forecasting
  • Up to 100,000 Records
  • Up to 25 Custom Fields
  • 200 GB Storage Space
  • MailChimp Integration
  • Email Open Tracking
  • Task Automation
  • Activity Reporting
  • API

Business Plan: $119/month per user

  • Unlimited Number of Users
  • Google Integration
  • Google Chrome Extension
  • Basic Integrations
  • Basic Reporting
  • Online Support
  • Sales Forecasting
  • Up to 500,000 Records
  • Up to 100 Custom Fields
  • 500 GB Storage Space
  • MailChimp Integration
  • Email Open Tracking
  • Task Automation
  • Activity Reporting
  • Launch Training
  • API
  • Phone Support
  • Custom Import

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Udacity, Yola

Integrations

ProsperWorks offers integrations with the following business systems and applications:

  • Google Apps
  • Dropbox
  • QuickBooks
  • Xero
  • Zendesk
  • Zapier
  • MailChimp

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ProsperWorks is an online CRM platform that is integrated with Google Apps and designed to be powerful yet simple to use.

Company Email

info@prosperworks.com

Contact No.

Company's Address

ProsperWorks HQ, 221 Main St. #1350,
San Francisco, CA 94105
USA

If you are still having doubts about which software will perform best for your business it might be a good idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular every product is and how extensive is its online presence.For instance, if you check ManageEngine ServiceDesk LinkedIn page you’ll see that they are followed by 3941 users. In case of ProsperWorks the number of followers on their LinkedIn page is 1239.

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