What is better ManageEngine ServiceDesk or Propeller CRM? Getting the best CRM Software product is all about evaluating numerous solutions and determining the top application for your specific needs. Our unique process will give you a fast look at the general rating of ManageEngine ServiceDesk and Propeller CRM. For overall quality and performance, ManageEngine ServiceDesk scored 8.7, while Propeller CRM scored 7.8. On the other hand, for user satisfaction, ManageEngine ServiceDesk earned 100%, while Propeller CRM earned 100%.
Below it's also possible to check their functions, terms, plans, etc. to find out which application will be more appropriate for your situation. One key element to assess is whether the app lets you to enable/disable permissions on different types of users to protect any sensitive company data.
In the event you want to quickly find the more reliable Service Desk Software according to our review team we suggest you try out one of these services: Samanage, Freshservice, Zendesk.
Multi language support coupled with smooth API integration
Solid Knowledge Base
Self Service Portal with password security
Modifiable help desk system
Service Level Agreements
Flexible ticket management
Mobile support compatibility with iPhone, iPad, and Android apps
Multiple channel support
Flexible out-of-the-box integrations with 3rd party apps
Easy & effective asset management
Effective incident and problem management
Pricing Info
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Please pay attention to the fact that even though both ManageEngine ServiceDesk and Propeller CRM may offer an excellent range of features every app could be created for a different business size. If you are studying different apps you should focus on a business size they are catering to. Some features could scale up effectively for large enterprises but if you run a small or medium company it’s usually better to stay away from paying for customized features that you might never actually use.
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