What is better ManageEngine ServiceDesk or Propeller CRM? Choosing the best CRM Software for your business is difficult with so many features, options, and terms to consider. On the other hand, depending on our review platform will allow you to streamline the selection steps by getting all major services in a single place.
For example, you can match ManageEngine ServiceDesk and Propeller CRM for their tools and overall scores, in this case, 8.7 and 7.8, respectively. Furthermore, you can check which product has superior general user satisfaction rating: 100% (ManageEngine ServiceDesk) and 100% (Propeller CRM) to find out which product is better for your organization. Don’t simply buy the software with the most attractive price, but the service that offers the most cost-effective value.
In case you you need to quickly decide on the top Service Desk Software according to our review team we suggest you take a look at one of these services: Zendesk, Freshservice, LiveAgent.
Multi language support coupled with smooth API integration
Solid Knowledge Base
Self Service Portal with password security
Modifiable help desk system
Service Level Agreements
Flexible ticket management
Mobile support compatibility with iPhone, iPad, and Android apps
Multiple channel support
Flexible out-of-the-box integrations with 3rd party apps
Easy & effective asset management
Effective incident and problem management
Pricing Info
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Both ManageEngine ServiceDesk and Propeller CRM were evaluated by a panel of reliable B2B experts who conducted a full study of all key elements of every service. Their final rating was prepared using our unique SmartScore system which gives a separate partial score to each factor including: main functionalities, customer support, mobile device support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only aspect important to a business so we make sure we pay attention to all facets of a app prior to coming up with its final score.
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