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Compare ManageEngine ServiceDesk vs Propeller CRM

What is better ManageEngine ServiceDesk or Propeller CRM? Getting the best CRM Software product is all about evaluating numerous solutions and determining the top application for your specific needs. Our unique process will give you a fast look at the general rating of ManageEngine ServiceDesk and Propeller CRM. For overall quality and performance, ManageEngine ServiceDesk scored 8.7, while Propeller CRM scored 7.8. On the other hand, for user satisfaction, ManageEngine ServiceDesk earned 100%, while Propeller CRM earned 100%.

Below it's also possible to check their functions, terms, plans, etc. to find out which application will be more appropriate for your situation. One key element to assess is whether the app lets you to enable/disable permissions on different types of users to protect any sensitive company data.

In the event you want to quickly find the more reliable Service Desk Software according to our review team we suggest you try out one of these services: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Gmail Integration
  • Email Tracking
  • Follow-Up Notifications
  • Customizable Email Templates
  • Multi-Step Email Campaigns
  • Variable Campaigns
  • Multiple Pipeline Management
  • Opportunity Creation
  • Performance Tracking
  • Custom Task Assignment
  • Notes
  • Account History
  • In-App Task Management
  • Task List Email
  • Team Management
  • Dashboards

Pricing Info

Propeller CRM offers two enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:

Billed Annually – $29.00/user/month paid yearly

  • Gmail Integration
  • Email Templates
  • Task & Activity Tracking
  • Pipeline Management
  • Dashboards
  • Free 1-Hour Onboarding

Billed Monthly – $35.00/user/month

  • Gmail Integration
  • Email Templates
  • Task & Activity Tracking
  • Pipeline Management
  • Dashboards

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Women Who Code, Bridge US, LogDNA

Integrations

Propeller CRM is an open API system, which means you can connect it to any third-party system or application. Here are some examples:

  • MailChimp
  • QuickBooks
  • Gmail
  • Zapier
  • PieSync

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Propeller CRM is a Gmail-integrated customer relationship management system that is cost-effective and suitable for all businesses.

Company Email

Contact No.

Company's Address

44 Tehama St.
San Francisco, California
USA

Please pay attention to the fact that even though both ManageEngine ServiceDesk and Propeller CRM may offer an excellent range of features every app could be created for a different business size. If you are studying different apps you should focus on a business size they are catering to. Some features could scale up effectively for large enterprises but if you run a small or medium company it’s usually better to stay away from paying for customized features that you might never actually use.

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