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Compare ManageEngine ServiceDesk vs PowerReviews

What is better ManageEngine ServiceDesk or PowerReviews? If you need an efficient CRM Software product for your company you have to invest time and examine a wide range of alternatives. It doesn’t have to be complicated, and can be as straightforward as matching their features in a table like the one below.

You will also get a brief idea how each product operates. For instance, on this page you can check ManageEngine ServiceDesk’s overall score of 8.7 and compare it against PowerReviews’s score of 8.6; or ManageEngine ServiceDesk’s user satisfaction level at 100% versus PowerReviews’s 95% satisfaction score. The comparison will help you spot the pros and cons of each application, and make up your mind on which matches your requirements better. Aside from the rich features, the application that is easy to understand and use is always the better choice.

Users who are pressed for time or need a Service Desk Software advice from our team may want to examine these top choices for the current year: Zendesk, Samanage, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $399

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Templates for every product, category, or industry
  • Review collection accelerator
  • Review modification
  • Review face-off
  • Review snapshot
  • Tracking customers and reviewers
  • Smart routing queues
  • Questions & Answer pages
  • Social answers
  • Various answer sources
  • Virtual FAQs
  • Patented content delivery
  • Patented inline SEO
  • Comments on the reviews
  • Posting reviews on Twitter
  • Posting reviews on Facebook
  • Personalized Facebook content
  • Custom incentives
  • Custom badges
  • Custom points
  • Syndication network
  • In-built reporting
  • Special alerts
  • Integrations

Pricing Info

PowerReviews offers a separate plan for standard teams and medium businesses, as well as pricing for enterprises determined on quote basis. Let’s check the pricing scheme in detail:

Standard – $399/month

  • Collects 75 Monthly Reviews

Business – $699/month

  • Collects 250 Monthly Reviews

Enterprise – By quote

  • Collects a Custom Amount of Monthly Reviews

A free demo is available upon registration on the official website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Samsonite, MONSOON, Room&Board, Skechers

Integrations

PowerReviews integrates with the following business systems and applications:

  • 3dcart
  • Demandware
  • Magento
  • Shopify
  • Mozu Marketplace
  • Tealium

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

PowerReviews is a comprehensive suite for feedback & reviews management recommended to every company looking to automate ratings and improve user experience.

Company Email

Contact No.

Company's Address

180 N LaSalle St, Fl 5th
60601 Chicago, IL
USA

When you choose a app that you believe will be an actual asset for your business you shouldn’t only pay attention to what professionals have to say about it. In many cases individual experience with the service may be different, depending on your own preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each product to give you a reliable impression of how actual users of ManageEngine ServiceDesk and PowerReviews estimate their experience with the app. Our algorithm is built around complex analysis of product mentions on other websites, social networks as well as blogs, so you will get a full and reliable overview of what other clients think about every product. In this example ManageEngine ServiceDesk got a total satisfaction rating at 100% while for PowerReviews 95% of people say they had a positive experience with it.

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