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Compare ManageEngine ServiceDesk vs PHC FX

What is better ManageEngine ServiceDesk or PHC FX? When comparing ManageEngine ServiceDesk and PHC FX, you can easily see which CRM Software product is the more suitable choice. This guarantees that your organization can select the most productive and effective program. You can study the specifics, such as available tools, pricing, plans offered by each vendor, offer stipulations, and many more

We also let you check their overall scores to know which one looks to be more suitable. ManageEngine ServiceDesk has 8.7 points for overall quality and 100% rating for user satisfaction; while PHC FX has 6.6 points for overall quality and 100% for user satisfaction. Similarly, you can also check which software company is more credible by sending an email inquiry to the two companies and check which company replies sooner.

We know that not all companies have enough time to scrutinize a wide range of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Freshservice, LiveAgent, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49.76

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Control Leads and Opportunities
  • Dedicated Support Email
  • Create discounts for each customer or item
  • Favorite and recent actions
  • Complete Customer Management
  • Quick links and recent forms
  • Deduct Tax Automatically
  • Access all your analytics, metrics everywhere
  • Dialogue Time Control
  • Simultaneous Users
  • Data Import
  • Multi-company
  • Ticket Management
  • Create invoices according to your needs
  • Discount tables by customer type/item type
  • Complete integration between products
  • Split Payments
  • Sales Team Management
  • Manage your Documents Online
  • Multilingual

Pricing Info

Here are the PHC FX cost details:

PHC FX (Business) offers free trial and subscription versions. For the subscription version, you can choose an annual plan or pay on a monthly basis.

Net edition
£31.71 per month ($49.76) annual billing: Includes 2 Users + Database 500 Mb) – Additional User £11.97 ; Database 500Mb £6.3

  • Manage your business: Customers, Suppliers, Stocks, Products, Banking, Bank Accounts
  • Any and All Invoicing Documents
  • Profitability Analytics and Metrics

Max edition

£50.12 per month ($78.65) annual billing: Includes 2 Users + Database 500 Mb) – Additional User £20.9 ; Database 500Mb £6.3

  • Manage your business: Customers, Suppliers, Stocks, Products, Banking, Bank Accounts
  • Any and All Invoicing Documents
  • Profitability Analytics and Metrics
  • Checks
  • Compound Products
  • Control Bad Credit
  • Discounts
  • Discounts

The price of a PHC FX system includes:

  • Unlimited Traffic
  • Knowledge Base
  • Independent Training
  • Datacenter Host
  • Interactive Manuals
  • Security and Backups
  • Upgrades

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe Portugal, Microsoft Portugal, Wiz Interactive, N2K, Sunergetic, Gumelo

Integrations

None indicated.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Designed to provide the best business solutions, PHC FX is a complete business solution that offers a wide range of functionality at an affordable price.

Company Email

Contact No.

Company's Address

Suite LP23252
Lower Ground Floor
145-157 St John Street
London
EC1V 4PW

In the event you are still having doubts about which app will work best for your company it may be a sound idea to analyze each service’s social metrics. Such metrics are usually an indicator of how popular a given app is and how extensive is its online presence. For instance, in case of Facebook ManageEngine ServiceDesk has 15368 likes on their official profile while PHC FX profile is liked by 3307 users.

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