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Compare ManageEngine ServiceDesk vs PeopleSoft

What is better ManageEngine ServiceDesk or PeopleSoft? You can use our scoring system to give you a general idea which IT Asset Management Software product is better for your company. For overall product quality, ManageEngine ServiceDesk attained 8.7 points, while PeopleSoft received 8.9 points.

At the same time, for user satisfaction, ManageEngine ServiceDesk scored 100%, while PeopleSoft scored 99%. Details about their unique elements, tools, supported platforms, customer service, plus more are given below to provide you with a more precise analysis. Keep in mind to choose only the features your company needs so you don’t waste resources for tools that are unnecessary.

At the moment, the leading products in our Service Desk Software category are: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Global Core Human Capital Management

  • Global by design
  • A variety of specialized benefit solutions
  • Global payroll architecture
  • Built with advanced technologies: integration, workflow, and online analytical processing

Workforce Management

  • Managerial time reporting
  • Automated leave planning
  • Optimized workforce scheduling

Labor Rules and Monitoring

  • Use labor policy rules leveraging the natural language capability provided by Oracle Policy Automation
  • Simulation, test, and deployment of new or updated Time and Labor policy rules leveraging integration to Oracle Policy Automation
  • Real-time analysis and exception alerts of overtime, unplanned absences, and other critical labor data
  • Prepackaged overtime legislative and regulatory Time and Labor rules

Workforce Service Delivery

  • End-to-end delivery of HR service to employees
  • Integrated HR self-service tools
  • Centralized, global store of employee data
  • Internal HR helpdesk for employee self-service
  • Comprehensive solution for planning and delivering HR programs and surveys

Talent Management

  • Global Manager Desktop for compensation administration
  • Track and monitor performance, learning, and development
  • Integrated solution for succession planning
  • World-class recruiting and career search tools for candidates, recruiters, and managers

Pricing Info

PeopleSoft HCM pricing is based on the product/solution, component license, software update license and support, license metric, and number of users. You can contact the vendor for more details and to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

PeopleSoft HCM integrates with other PeopleSoft applications such as PeopleSoft Learning Management, PeopleSoft Workforce Analytics, and PeopleSoft Financials. PeopleSoft HCM also integrates with other third-party applications. The platform uses various integration technologies to send and receive data.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

PeopleSoft is a software solution that allows you to create a global collection of HR data and improve your business procedures.

Company Email

psoft-infodev_us@oracle.com

Contact No.

Company's Address

Oracle Corporation,
500 Oracle Parkway,
Redwood Shores, CA 94065

The apps examined on this page are only a small sample of our full IT Asset Management Software category and you should keep in mind that there might be better solutions out there. If you would like to make sure you make the best possible choice for your business we definitely urge you to test more products first. You can also consider to study our top 10 IT Asset Management Software list to find out which apps are in the current year the highest-ranking ones and dominate the market.

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