What is better ManageEngine ServiceDesk or PeopleSoft? You can use our scoring system to give you a general idea which IT Asset Management Software product is better for your company. For overall product quality, ManageEngine ServiceDesk attained 8.7 points, while PeopleSoft received 8.9 points.
At the same time, for user satisfaction, ManageEngine ServiceDesk scored 100%, while PeopleSoft scored 99%. Details about their unique elements, tools, supported platforms, customer service, plus more are given below to provide you with a more precise analysis. Keep in mind to choose only the features your company needs so you don’t waste resources for tools that are unnecessary.
At the moment, the leading products in our Service Desk Software category are: Samanage, Freshservice, Zendesk.
Multi language support coupled with smooth API integration
Solid Knowledge Base
Self Service Portal with password security
Modifiable help desk system
Service Level Agreements
Flexible ticket management
Mobile support compatibility with iPhone, iPad, and Android apps
Multiple channel support
Flexible out-of-the-box integrations with 3rd party apps
Easy & effective asset management
Effective incident and problem management
Pricing Info
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Built with advanced technologies: integration, workflow, and online analytical processing
Workforce Management
Managerial time reporting
Automated leave planning
Optimized workforce scheduling
Labor Rules and Monitoring
Use labor policy rules leveraging the natural language capability provided by Oracle Policy Automation
Simulation, test, and deployment of new or updated Time and Labor policy rules leveraging integration to Oracle Policy Automation
Real-time analysis and exception alerts of overtime, unplanned absences, and other critical labor data
Prepackaged overtime legislative and regulatory Time and Labor rules
Workforce Service Delivery
End-to-end delivery of HR service to employees
Integrated HR self-service tools
Centralized, global store of employee data
Internal HR helpdesk for employee self-service
Comprehensive solution for planning and delivering HR programs and surveys
Talent Management
Global Manager Desktop for compensation administration
Track and monitor performance, learning, and development
Integrated solution for succession planning
World-class recruiting and career search tools for candidates, recruiters, and managers
Pricing Info
PeopleSoft HCM pricing is based on the product/solution, component license, software update license and support, license metric, and number of users. You can contact the vendor for more details and to request a quote.
PeopleSoft HCM integrates with other PeopleSoft applications such as PeopleSoft Learning Management, PeopleSoft Workforce Analytics, and PeopleSoft Financials. PeopleSoft HCM also integrates with other third-party applications. The platform uses various integration technologies to send and receive data.
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
PeopleSoft is a software solution that allows you to create a global collection of HR data and improve your business procedures.
The apps examined on this page are only a small sample of our full IT Asset Management Software category and you should keep in mind that there might be better solutions out there. If you would like to make sure you make the best possible choice for your business we definitely urge you to test more products first. You can also consider to study our top 10 IT Asset Management Software list to find out which apps are in the current year the highest-ranking ones and dominate the market.
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