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Compare ManageEngine ServiceDesk vs Pareto CRM

What is better ManageEngine ServiceDesk or Pareto CRM? Buying the most effective CRM Software product is all about cross-checking different solutions and figuring out the top application for your specific needs. Our exclusive process provides you with an instant look at the general rating of ManageEngine ServiceDesk and Pareto CRM. For total quality and performance, ManageEngine ServiceDesk scored 8.7, while Pareto CRM scored 5.5. On the other hand, for user satisfaction, ManageEngine ServiceDesk earned 100%, while Pareto CRM earned 100%.

Below you can also check their features, terms, plans, etc. to see which program will be more appropriate for your needs. One key aspect to assess is if the software allows you to toggle on/off restrictions on different types of users to secure any sensitive business data.

People who want to save some time or need a Service Desk Software recommendation from our team might want to try out these top choices for this year: Zendesk, Samanage, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 5.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $17

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Project Management
  • Client Management
  • Ticket Support
  • Time Tracking
  • Calendar Management
  • Internal Messaging
  • Payments
  • Invoices
  • Quotations
  • Dashboard
  • File Sharing
  • Reporting

Pricing Info

Depending on the number of users, Pareto CRM offers four SMB and enterprise pricing plans to consider. Give the details a look, and choose the option that works the best for your business:

Freelancer – $17/month

  • 1 to 3 users
  • All Features
  • Unlimited projects
  • Unlimited free clients
  • 3GB space

Start-up – $53/month

  • Up to 10 users
  • All Features
  • Unlimited projects
  • Unlimited free clients
  • 10GB space

Small Business – $89/month

  • Up to 15 users
  • All Features
  • Unlimited projects
  • Unlimited free clients
  • 15GB space

Large Team – $149/month

  • Up to 30 users
  • All Features
  • Unlimited projects
  • Unlimited free clients
  • 30GB space

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Pareto CRM integrates with the following business systems and applications:

  • Stripe
  • PayPal
  • 2CheckOut
  • Authorize.net

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pareto CRM is a simple, yet effective CRM & project management tool for SMBs that want to manage their projects, set measurable goals and track progress better.

Company Email

info@paretocrm.com

Contact No.

Company's Address

Tohu 10-13
Tallinn 12013
Estonia

In the event you are still having doubts about which app will work best for your business it might be a good idea to take a look at each service’s social metrics. Such metrics are frequently an indicator of how popular a given product is and how extensive is its online presence. For example, in case of Facebook ManageEngine ServiceDesk has 15368 likes on their official profile while Pareto CRM profile is liked by 4 users.

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