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Compare ManageEngine ServiceDesk vs Oomnitza

What is better ManageEngine ServiceDesk or Oomnitza? A good way to choose the right IT Asset Management Software product for your organization is to evaluate the solutions against each other. Here you can compare ManageEngine ServiceDesk and Oomnitza and see their features compared thoroughly to help you decide on which one is the more effective product.

Also, you can review their overall ratings, including: overall score (ManageEngine ServiceDesk: 8.7 vs. Oomnitza: 7.7) and user satisfaction (ManageEngine ServiceDesk: 100% vs. Oomnitza: 100%). Browse through their differences and similarities and see which one outperforms the other. Likewise, think about your company tomorrow; will your business outgrow the app in the next 3-5 years?

In case you you would like to quickly find the best Service Desk Software according to our experts we recommend you take a look at the following services: Zendesk, Freshservice, Samanage.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • External Data Import
  • Drag-and-Drop Mobile App Configuration
  • Customizable Dashboard & Reports
  • Asset Location Tracking
  • Workflow Automation
  • Automated Alerts

Pricing Info

Oomnitza is a smart IT asset management software. Organizations who want to streamline their tracking processes can request a custom enterprise pricing from the sales team by phone, email, or web form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SendGrid, Zendesk, Yelp

Integrations

Oomnitza is capable of integrating with the following solutions:

  • JIRA
  • Zendesk
  • Airwatch
  • Chef
  • Jamf Pro
  • Jasper
  • MobileIron
  • SCCM
  • Slack
  • Active Directory
  • Bamboo HR
  • Google Apps
  • Okta
  • OneLogin
  • Ping Identity

Oomnitza also supports custom integrations via REST API.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A full-featured IT asset management software replete with configuration, automation, and integration capabilities.

Company Email

team@oomnitza.com

Contact No.

Company's Address

Oomnitza
393 Tehama St
San Francisco, CA 94103
USA

You shouldn’t count on exclusively a wide set of useful tools and adjustable pricing plans from a well-known IT Asset Management Software. Almost as crucial as main features is a top-notch customer support. You want to make sure that if you have any questions about ManageEngine ServiceDesk or Oomnitza, or you run into a problem, or perhaps you’ll want to request a certain change or functionality useful to your team you can trust in a responsive and helpful customer support. See if options such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you are able to benefit from personal training or at the very least an FAQ you can use.

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