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Compare ManageEngine ServiceDesk vs Oomnitza

What is better ManageEngine ServiceDesk or Oomnitza? Getting the ideal IT Asset Management Software product is all about assessing numerous solutions and figuring out the top program for your specific needs. Our exclusive process will give you a quick look at the general rating of ManageEngine ServiceDesk and Oomnitza. For overall quality and performance, ManageEngine ServiceDesk scored 8.7, while Oomnitza scored 7.7. On the other hand, for user satisfaction, ManageEngine ServiceDesk earned 100%, while Oomnitza earned 100%.

Below you can also verify their functionalities, terms, plans, etc. to determine what program will be more appropriate for your needs. An important feature to assess is whether the app allows you to enable/disable permissions on various types of users to limit the exposure of any confidential business data.

In case you you would like to quickly find the best Service Desk Software according to our experts we recommend you take a look at the following services: Zendesk, Freshservice, Samanage.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • External Data Import
  • Drag-and-Drop Mobile App Configuration
  • Customizable Dashboard & Reports
  • Asset Location Tracking
  • Workflow Automation
  • Automated Alerts

Pricing Info

Oomnitza is a smart IT asset management software. Organizations who want to streamline their tracking processes can request a custom enterprise pricing from the sales team by phone, email, or web form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SendGrid, Zendesk, Yelp

Integrations

Oomnitza is capable of integrating with the following solutions:

  • JIRA
  • Zendesk
  • Airwatch
  • Chef
  • Jamf Pro
  • Jasper
  • MobileIron
  • SCCM
  • Slack
  • Active Directory
  • Bamboo HR
  • Google Apps
  • Okta
  • OneLogin
  • Ping Identity

Oomnitza also supports custom integrations via REST API.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A full-featured IT asset management software replete with configuration, automation, and integration capabilities.

Company Email

team@oomnitza.com

Contact No.

Company's Address

Oomnitza
393 Tehama St
San Francisco, CA 94103
USA

If you are still having doubts about which service will perform best for your company it might be a sound idea to examine each service’s social metrics. These metrics are frequently a way to see how popular every solution is and how wide is its online presence.For instance, if you check ManageEngine ServiceDesk LinkedIn profile you’ll see that they are followed by 3941 people. In case of Oomnitza the volume of followers on their LinkedIn page is 308.

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