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Compare ManageEngine ServiceDesk vs Odoo

What is better ManageEngine ServiceDesk or Odoo? Various firms need different types of CRM Software. To understand well which service meets your requirements, consider evaluating various options feature by feature an taking into consideration their terms and costs. Likewise, you may get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.

The results are: ManageEngine ServiceDesk (8.7) vs. Odoo (9.0) for all round quality and efficiency; ManageEngine ServiceDesk (100%) vs. Odoo (96%) for user satisfaction rating. Examine their strong and weaker points and decide which software is a more sensible choice for your company. A simple, practical tactic is to note down the strengths and weaknesses of both applications side by side and see which solution comes on top.

People who are pressed for time or need a Service Desk Software recommendation from our team might want to investigate these top choices for this year: Zendesk, Samanage, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from €20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Website Edition
  • Accounting
  • CRM
  • MRP
  • E-Commerce
  • eSignature
  • Inventory Management
  • Marketing
  • Point of Sale
  • Project Management
  • Sales Management
  • Automated Stock Update
  • Automated Calendar
  • Automated Invoicing
  • Leave Management
  • Timesheets
  • Reporting
  • Efficient Integrations
  • Customer Support

Pricing Info

Odoo ERP comprises over 30 applications, solutions, and extras, each with separate monthly fees. The basic pricing model charges the user with a monthly fee (10 Euro) plus the cost of the apps that are used. However, there are apps, for example Accounting and Billing, that can be used for free by any number of users without additional charge for zero total monthly cost per month. You can visit Odoo’s pricing page that provides a calculator so can match users and apps that you need and know how much you need to pay each month or for the whole year if you prefer.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

WWF, COX, Toyota, Danone

Integrations

Odoo integrates with a large number of systems and applications. The most popular integrations are as follows:

  • Ebay
  • DHL
  • Ups
  • Ogone

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Odoo is a software platform that covers all sorts of business operations, from project management, CRM, and HR to inventory control and omnichannel sales.

Company Email

Contact No.

Company's Address

Avenue Edmond Van Nieuwenhuyse, 5 (Serenitas building)
1160 Brussels
Belgium

No CRM Software will be able to solve all the needs of a specific team. Though core functionalities of ManageEngine ServiceDesk and Odoo should matter you should also carefully examine the integrations supported by each software. Quote frequently your team will already be using various kinds of B2B software in your company and it’s much wiser to go with apps that integrate well with one another. That way you can guarantee a smooth exchange of information between your teams and apps, which can significantly reduce time wasted on migrating between one software and the next.

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