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Compare ManageEngine ServiceDesk vs Nutshell CRM

What is better ManageEngine ServiceDesk or Nutshell CRM? Getting the best CRM Software for your company is complicated with a lot of functions, choices, and offers to take note of. On the other hand, depending on our website will help you to streamline the selection process by getting all main solutions in a single place.

For instance, you can match ManageEngine ServiceDesk and Nutshell CRM for their tools and overall scores, in this case, 8.7 and 9.4, respectively. Likewise, you can compare which one has superior general user satisfaction rating: 100% (ManageEngine ServiceDesk) and 96% (Nutshell CRM) to learn which product is better for your company. Don’t just pick the solution with the most attractive price, but the solution that offers the best value.

Our team put a lot of effort to review all popular Service Desk Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Collaborative platform
  • Sales automation
  • Lead relationships management
  • Mobile apps
  • Sales analytics
  • Performance tracking & reporting
  • Integrations
  • Bulk email templates
  • Import contacts
  • Notifications
  • Multi-channel customer support

Pricing Info

Starter – $19 per user/month (yearly) or $22 per user/month (monthly)

  • Team collaboration capabilities
  • Single sales pipeline
  • Sales activity and results dashboard
  • Standard sales reporting

Pro – $35 per user/month (yearly) or $39 per user/month (monthly)

  • Cross-sell and upsell automation
  • Multiple sales pipelines
  • Advanced reporting
  • Sales process automation
  • Unlimited click-to-call and recordings
  • Team coaching tools
  • All Starter plan features

Pro+ – quote

  • All Pro plan features
  • Dedicated customer success manager
  • “First in line” technical support
  • Free training for new employees
  • Training on new Nutshell features
  • Quarterly business reviews

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bloomerang, Cafe Umbria, Silverbull

Integrations

  • Box
  • MailChimp
  • Microsoft Exchange
  • Twitter
  • Olark
  • Wufoo
  • Google Apps
  • Google Sheets
  • Google Contacts
  • Google Drive
  • Dropbox
  • Zendesk
  • RightSignature
  • Quote Roller
  • 40Nuggets
  • Yesware
  • Kixie
  • Slack
  • Gravity Forms
  • Pure Chat
  • Zapier
  • RingCentral
  • PandaDoc

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Flexible online CRM platform for sales automation and collaboration.

Company Email

Contact No.

Company's Address

Ann Arbor, Michigan
USA

Every time you compare various CRM Software apps you shouldn’t only look at their list of features and offered pricing packages. Consider that the solution must be meeting your needs and business so the more flexible their offer the better. Learn what systems are supported by ManageEngine ServiceDesk and Nutshell CRM and ensure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, as this may be a critical factor for many companies.

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