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Compare ManageEngine ServiceDesk vs NetHunt CRM

What is better ManageEngine ServiceDesk or NetHunt CRM? With a wide range of functionalities, pricing, terms, and more to check, choosing the right CRM Software for your organization is hard. However by using our system, it is simple to match the characteristics of ManageEngine ServiceDesk and NetHunt CRM together with their general score, respectively as: 8.7 and 8.0 for overall score and 100% and 100% for user satisfaction.

You can also evaluate them feature by feature and find out which program is a more effective fit for your business. Keep in mind to use a trial version first prior to getting a plan to see how the solution works in practical situations.

In case you you need to quickly identify the more reliable Service Desk Software according to our experts we recommend you take a look at the following products: LiveAgent, Freshservice, Zendesk.

NOAWARDS
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SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $24

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

CRM Essentials

  • Contact Management
  • Deal Management
  • Opportunities Management
  • Multi-Pipeline Support
  • Saved Filters
  • Data Import and Export
  • Call Logging
  • Meeting Note-Taking

CRM Customization

  • Custom Form Fields
  • Custom Filter Options
  • Custom Folders

Productivity and Automation

  • Email Logging Automation
  • Email Tracking
  • Email Link Tracking
  • Follow-Up Automation
  • Bulk Updating
  • Merging Contacts
  • Native Mobile Applications

Email Campaigns

  • Bulk Messaging
  • Personalization
  • HTML Templates Importing
  • Campaign Analytics

Administrative Tools

  • Permission Settings
  • Custom User Roles

Integrations

  • Gmail Chrome Extension
  • Google Hangouts Integration
  • Google Calendar Integration
  • Google Drive Integration
  • Zapier Integration
  • API Capabilities

Pricing Info

NetHunt CRM offers budget-friendly paid plans for businesses of all sizes. These are all bundled depending on how extensive you need your CRM platform to be. In case you are not yet ready to commit to their paid plans, the vendor offers a 14-day free trial for your convenience.
Professional Plan – $24/user per month (annual subscription)/ $30/user per month (monthly subscription) 


G SUITE INTEGRATION

  • Gmail Chrome Extension
  • Google Calendar
  • Google Drive
  • Google Hangouts Chat
  • Google Contacts Sync (daily sync)

CRM ESSENTIALS

  • NetHunt Web App
  • Contact Management
  • Deals & Opportunities Management
  • Multiple Pipelines
  • Saved Filter and Views
  • Folders
  • Data Import & Export
  • Call Logs & Meeting Notes
  • Number of CRM records – 25,000

CRM CUSTOMIZATION

  • Custom Fields
  • Custom Folders
  • Custom Filters & Views

PRODUCTIVITY AND AUTOMATION

  • Automated Email Logging
  • One-Click Leads Capture
  • @Mentions
  • Email Open Tracking
  • Email Link Tracking
  • Follow-ups
  • Bulk Update
  • Duplicates management
  • Mobile Access

EMAIL CAMPAIGNS

  • Unlimited Bulk Email Campaigns
  • Email Personalization
  • Email Templates (coming soon) – 10 templates
  • HTML Templates Import
  • Basic Campaign Analytics
  • NetHunt SMTP server (additional fees)

ADMIN

  • Permissions & Visibility Settings
  • Custom Roles – 5 custom roles
  • Required fields

INTEGRATIONS

  • Zapier Integration
  • API Access

SUPPORT

  • Self-Service Support
  • Online Support
  • On-boarding Assistance

Professional Plus – $28/user per month (annual subscription)/ $34/user per month (monthly subscription) 

  • Everything from the Professional plan
  • 100 000 Records
  • 10 Workflow Automation (coming soon)
  • 25 Email Templates
  • Phone Support

Enterprise Plan – $48/user per month (annual subscription)/ $60/user per month (monthly subscription)

  • Everything from the Professional Plus plan
  • 250 000 Records
  • 100 Workflow Automation (coming soon)
  • Unlimited Email Templates
  • Unlimited Custom Roles
  • Customer Success Manager
  • Custom Development

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

NetHunt CRM comes with an API tool that lets it integrate a wide variety of third-party applications. Among the most popular of which are:

  • Gmail
  • G Suite Apps
  • LinkedIn
  • Instagram
  • Facebook
  • Twitter
  • MS Outlook
  • Zapier

 

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A versatile and affordable SaaS product that reinforces your Gmail account and Google Apps with the essential customer relationship management features.

Company Email

info@nethunt.com

Contact No.

Company's Address

Irynynska St, 5/24
Kyiv, Kyyiv 01034
Ukraine

All the data, information and experiences that we shared in this analysis were gathered from official company websites, marketing resources available online, actual experience from real customers as well as our own direct use of every product by a professional reviewer. We do our best to thoroughly study every app, as a result we not only test it internally, but we also match our results with experiences of other users from the B2B community.

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