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Compare ManageEngine ServiceDesk vs Neon CRM

What is better ManageEngine ServiceDesk or Neon CRM? If you want a reliable CRM Software product for your company you have to remember to evaluate several options. It doesn’t have to be complex, and can be as simple as matching their traits in a table like the one below. You will also get a brief idea how each product operates. For example, on this page you can check ManageEngine ServiceDesk’s overall score of 8.7 and compare it against Neon CRM’s score of 8.1; or ManageEngine ServiceDesk’s user satisfaction level at 100% versus Neon CRM’s 100% satisfaction score.

The assessment will allow you to see the pros and cons of each program, and make up your mind on which suits you requirements better. On top of the robust features, the solution that is easy to understand and use is always the better option.

At this time, the most significant services in our Service Desk Software category are: Freshservice, LiveAgent, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Open API
  • iPhone App
  • Fund raising and donor management
  • Membership and association management
  • Event management
  • Marketing and communications management
  • Constituent management
  • Web design and integration
  • Social fundraising
  • E-Commerce/online store
  • Reporting and analytics
  • Volunteer management
  • Executive dashboards
  • Recurring & Scheduled Payment Processing
  • Custom constituent login
  • Custom web forms

Pricing Info

With Neon CRM, you get to choose between three SMB and enterprise pricing plans:

Essentials package – $50/month

  • Unlimited system users
  • Unlimited online forms
  • Live group training
  • Unlimited ticket support
  • Fundraising or Membership CRM
  • Based on # constituent records

Impact Package – $110/month

  • All Essentials package features
  • Open API Access

Empower package – $200/month

  • All essential features plus
  • Open API Access
  • Live chat support
  • On-demand training

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Audubon, CASA, Habitat for Humanity, International RHINO Foundation

Integrations

Neon CRM integrates with the following business systems and applications:

  • Open API
  • MailChimp
  • Authorize.net
  • Google Analytics
  • Social Network integration
  • Quickbooks
  • WordPress
  • Eventbrite
  • Drupal
  • Google Maps
  • Higher Logic
  • Donor Search
  • Double Donation
  • Wealth Engine
  • One Click Politics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A people-focused donor database that helps organizations in engaging donors, managing memberships, planning events, and tracking volunteers.

Company Email

sales@neoncrm.com

Contact No.

Company's Address

1801 W Warner Ave, Suite 201
Chicago, IL 60613
USA

No CRM Software will be able to cover all the needs of a company. Though core functionalities of ManageEngine ServiceDesk and Neon CRM are important you should also carefully explore the integrations offered by every solution. Very often your team will already be making use of some other B2B software in your company and it’s much more beneficial to select solutions that integrate well with each other. With that approach you will be able to guarantee a reliable transfer of information between your teams and apps, which can really reduce time wasted on migrating between one app and the next.

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