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Compare ManageEngine ServiceDesk vs Microsoft Dynamics GP

What is better ManageEngine ServiceDesk or Microsoft Dynamics GP? A good way to find the correct CRM Software product for your company is to cross-check the solutions against each other. Here you can compare ManageEngine ServiceDesk and Microsoft Dynamics GP and see their capabilities compared contrastively to help you select which one is the superior product.

Furthermore, you can review their overall ratings, including: overall score (ManageEngine ServiceDesk: 8.7 vs. Microsoft Dynamics GP: 8.9) and user satisfaction (ManageEngine ServiceDesk: 100% vs. Microsoft Dynamics GP: 97%). Check their differences and similarities and discover which one outperforms the other. Moreover, imagine your company tomorrow; will your business outgrow the app in the next couple of years?

Currently, the most significant products in our Service Desk Software category are: Freshservice, Zendesk, LiveAgent.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $134

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Financial management

  • General ledger
  • Payables
  • Receivables
  • Cash flow management
  • Fixed asset management
  • Intercompany
  • National accounts
  • Multicurrency management
  • Analytical accounting
  • Revenue/expense deferrals
  • Bank reconciliation
  • Electronic banking suite
  • Safe pay
  • Cashbook bank management
  • Electronic bank management
  • Electronic reconciliation management
  • Customer/vendor consolidation
  • Lockbox processing
  • Refund checks
  • Grant management
  • Encumbrance management
  • Account level security
  • Field level security
  • Dynamics process server

Business intelligence & reporting

  • Unlimited management reporter designer user
  • Unlimited management reporter viewer user
  • Analysis cubes library
  • Advanced analysis cubes library

Human resources management

  • Human resources unlimited employees
  • Payroll (U.S. and Canada only) unlimited employees
  • Payroll direct deposit
  • Federal magnetic media
  • Payroll connect
  • Position control
  • HRM self-service suite

Supply chain management

  • Invoicing
  • Sales order processing with advance invoicing
  • Extended pricing
  • Order management
  • Inventory control
  • Bill of materials
  • Purchase order processing/receivings
  • Landed cost
  • PO generator
  • Requisition management
  • Time and expense

Workspace collaboration

  • Unlimited business portal

Pricing Info

MS Dynamics GP is sold via independent software vendors (ISVs), a network of Microsoft-accredited third-party resellers. Pricing is via a quote request from ISVs in your area. Pricing models are as follows:

Perpetual licensing – Designed for SMEs to get started with an affordable upfront license fee to an ISV.  Customers license the access to software functionality. Pay a monthly fee to an ISV.

Subscription licensing –  Designed to keep the upfront cost to a minimum via a “per-user, per-month” model. Customers start with a basic package and get more functionality as they pay for more monthly license.

Dynamics GP Subscription Fee

$214 per named user/per month ($239 if you use Dynamics GP Extended Pack)

$2,495 one time data center setup fee

  • Backups, security, server maintenance included.
  • Microsoft Business Ready Enhancement Plan included.
  • SQL, Windows, Office Professional and all other supporting licensing included.
  • ISV product subscriptions need additional monthly fee.

Dynamics GP Hosting Fee for “Buy Your Own License”:

$134 per named user/per month ($159 if you need Dynamics GP Extended Pack)

$2,495 one time data center setup fee.

  • All dexterity based ISV products you own are included at no added cost.
  • Backups, security, server maintenance included.
  • SQL, Windows, Office Professional and all other supporting licensing included.
  • Microsoft Business Ready Enhancement Plan not included.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bancroft, Catalogic Software, Batteries and Bulbs, EMIT Technologies, Winncom Technologies, Gregory Greenfield & Associates, Ltd.

Integrations

  • Financial management
  • Collection management/customization and integration suite
  • SmartList Builder
  • Excel Report Builder
  • Navigation List Builder
  • Drill Down Builder
  • Extended human resource and payroll
    • HR advance
    • Payroll advance
    • PTO manager
    • Benefits self-service
  • Business intelligence & reporting/Microsoft Forecaster unlimited
  • Supply chain management
    • Distribution suite
    • Available to promise
    • Returns management
  • Manufacturing solutions
    • Bill of materials
    • Order processing
    • Manufacturing suite
    • Materials requirements planning
  • Project accounting
  • Customer Relationship Management
    • Contract administration
    • Service call management
    • Depot management
    • Preventive maintenance

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust ERP solution for businesses that want to regain control over inventory, financials, HR, and sales to grow their bottom line. This is a decent option for small and medium-sized businesses that want to make sense of data and surface insights to enhance their operations.

Company Email

Company's Address

Redmond, WA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

It may not always be enough to simply compare ManageEngine ServiceDesk and Microsoft Dynamics GP against one another. Even though specific features, cost and user comments are all important and should be taken into account when making a final decision, you should also pay attention to the recognition and awards won by each app. Very often a less dominant software may turn out to be an amazing choice that was a winner of many B2B awards such as our Supreme Software Award which proves that in spite of lesser market presence it’s a significant rival to the solutions that dominate the market.

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