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Compare ManageEngine ServiceDesk vs Microsoft Dynamics GP

What is better ManageEngine ServiceDesk or Microsoft Dynamics GP? Getting the suitable CRM Software product is as easy as comparing the strong and weak characteristics and terms offered by ManageEngine ServiceDesk and Microsoft Dynamics GP. Here you can also match their total scores: 8.7 for ManageEngine ServiceDesk vs. 8.9 for Microsoft Dynamics GP. Or you can verify their general user satisfaction rating, 100% for ManageEngine ServiceDesk vs. 97% for Microsoft Dynamics GP.

We suggest that you put some effort and study their unique features and decide which one is the better option for your organization. Likewise, bear in mind to factor in your company’s or industry’s unique case, for example, a multilingual software for a global staff or a mobile app to help you work on the go.

Those of you who are pressed for time or want a Service Desk Software recommendation from our team might want to take a look at these top choices for this year: Freshservice, Salesforce Essentials, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $134

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Financial management

  • General ledger
  • Payables
  • Receivables
  • Cash flow management
  • Fixed asset management
  • Intercompany
  • National accounts
  • Multicurrency management
  • Analytical accounting
  • Revenue/expense deferrals
  • Bank reconciliation
  • Electronic banking suite
  • Safe pay
  • Cashbook bank management
  • Electronic bank management
  • Electronic reconciliation management
  • Customer/vendor consolidation
  • Lockbox processing
  • Refund checks
  • Grant management
  • Encumbrance management
  • Account level security
  • Field level security
  • Dynamics process server

Business intelligence & reporting

  • Unlimited management reporter designer user
  • Unlimited management reporter viewer user
  • Analysis cubes library
  • Advanced analysis cubes library

Human resources management

  • Human resources unlimited employees
  • Payroll (U.S. and Canada only) unlimited employees
  • Payroll direct deposit
  • Federal magnetic media
  • Payroll connect
  • Position control
  • HRM self-service suite

Supply chain management

  • Invoicing
  • Sales order processing with advance invoicing
  • Extended pricing
  • Order management
  • Inventory control
  • Bill of materials
  • Purchase order processing/receivings
  • Landed cost
  • PO generator
  • Requisition management
  • Time and expense

Workspace collaboration

  • Unlimited business portal

Pricing Info

MS Dynamics GP is sold via independent software vendors (ISVs), a network of Microsoft-accredited third-party resellers. Pricing is via a quote request from ISVs in your area. Pricing models are as follows:

Perpetual licensing – Designed for SMEs to get started with an affordable upfront license fee to an ISV.  Customers license the access to software functionality. Pay a monthly fee to an ISV.

Subscription licensing –  Designed to keep the upfront cost to a minimum via a “per-user, per-month” model. Customers start with a basic package and get more functionality as they pay for more monthly license.

Dynamics GP Subscription Fee

$214 per named user/per month ($239 if you use Dynamics GP Extended Pack)

$2,495 one time data center setup fee

  • Backups, security, server maintenance included.
  • Microsoft Business Ready Enhancement Plan included.
  • SQL, Windows, Office Professional and all other supporting licensing included.
  • ISV product subscriptions need additional monthly fee.

Dynamics GP Hosting Fee for “Buy Your Own License”:

$134 per named user/per month ($159 if you need Dynamics GP Extended Pack)

$2,495 one time data center setup fee.

  • All dexterity based ISV products you own are included at no added cost.
  • Backups, security, server maintenance included.
  • SQL, Windows, Office Professional and all other supporting licensing included.
  • Microsoft Business Ready Enhancement Plan not included.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bancroft, Catalogic Software, Batteries and Bulbs, EMIT Technologies, Winncom Technologies, Gregory Greenfield & Associates, Ltd.

Integrations

  • Financial management
  • Collection management/customization and integration suite
  • SmartList Builder
  • Excel Report Builder
  • Navigation List Builder
  • Drill Down Builder
  • Extended human resource and payroll
    • HR advance
    • Payroll advance
    • PTO manager
    • Benefits self-service
  • Business intelligence & reporting/Microsoft Forecaster unlimited
  • Supply chain management
    • Distribution suite
    • Available to promise
    • Returns management
  • Manufacturing solutions
    • Bill of materials
    • Order processing
    • Manufacturing suite
    • Materials requirements planning
  • Project accounting
  • Customer Relationship Management
    • Contract administration
    • Service call management
    • Depot management
    • Preventive maintenance

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Business solutions designed with Microsoft familiarity that streamlines financial, customer relationship, and supply chain workflows.

Company Email

Company's Address

Redmond, WA

Both ManageEngine ServiceDesk and Microsoft Dynamics GP were reviewed by a group of independent B2B experts who carried out a thorough analysis of all key aspects of each solution. Their total score was prepared by means of unique SmartScore model that calculates a separate partial score to each component such as: main features, customer support, mobile device support, security, client satisfaction and reviews in other media. We realize useful features are not the only aspect crucial to a business so we make an effort to pay attention to all facets of a app before giving it a final score.

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