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Compare ManageEngine ServiceDesk vs Microsoft Dynamics 365

What is better ManageEngine ServiceDesk or Microsoft Dynamics 365? There are lots of CRM Software products out there right now. The best way to find out which app fits your needs best is to evaluate them side by side. For instance, here you can examine ManageEngine ServiceDesk and Microsoft Dynamics 365 for their overall score (8.7 vs. 9.2, respectively) or their user satisfaction rating (100% vs. 96%, respectively).

You can also examine their features and pricing conditions as well as other helpful data below. When matching products make sure you check their related functions and mark their disparities to obtain a clearer picture of both deals. Similarly, keep in mind to evaluate other issues such as security, backup, usability, and customer support.

Users who are pressed for time or would like to get a Service Desk Software suggestion from our experts may want to examine these top choices for the current year: Freshservice, Samanage, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $40

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer insights
  • Editable grids
  • Web API enhancements
  • Activity sorting control
  • Programmatic management of product properties
  • Define access permission for modular business apps
  • Use form scripts to add icons with tooltip text for view columns
  • Client APIs for creating and managing records in Dynamics 365 mobile clients
  • Server-to-server authentication
  • Process enhancements
  • Sitemap designer for apps
  • Power BI
  • Dynamics 365 app for Outlook
  • Cortana Integration

Pricing Info

Dynamics 365 Plan – From $210/user per month

  • Finance and Operations
  • Retail
  • Talent
  • Sales
  • Customer Service
  • Project Service Automation
  • Field Service
  • Microsoft Social Engagement
  • PowerApps

Additional users:

  • Team Members – $8/user per month
  • Operations Activity – From $50/user per month
  • Operations Devices – From $75/device per month

Unified Operations Plan – From $190/user per month

  • Finance and Operations
  • Retail
  • Talent
  • PowerApps

Additional users:

  • Team Members – $8/user per month
  • Operations Activity – From $50/user per month
  • Operations Devices – From $75/device per month

Customer Engagement Plan – $115/user per month

  • Sales
  • Customer Service
  • Project Service Automation
  • Field Service
  • Microsoft Social Engagement
  • PowerApps

Additional users:

  • Team Members – $8/user per month

Applications and Offers – From $40 to $170/user per month

  • Retail
  • Talent
  • Sales
  • Customer Service
  • Project Service Automation
  • Field Service
  • Microsoft Relationship Sales
  • PowerApps

Additional users:

  • Team Members – $8/user per month

All Plans include:

  • Data security
  • 99.5% uptime SLA
  • Office 365 integration
  • Phone and web support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Covirán, Ashley Furniture, Delta Airlines, Hitachi Solutions

Integrations

  • Sharepoint
  • Outlook
  • Exchange
  • Yammer
  • One Note
  • Power BI
  • Office 365
  • Dynamics AX
  • Dynamics GP
  • Dynamics NAV
  • ESB Integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based CRM solution Microsoft Dynamics 365 is a repackaged version of the former Dynamics CRM Online tool.

Company Email

Contact No.

Company's Address

Microsoft Headquarters One Microsoft Way Redmond, WA 98052

Every time you compare different CRM Software solutions you shouldn’t simply explore their list of features and provided pricing packages. Keep in mind the product must be matching your needs and team so the more flexible their offer the better. Learn what OSes are supported by ManageEngine ServiceDesk and Microsoft Dynamics 365 and make sure you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, as this might be a critical factor for many businesses.

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