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Compare ManageEngine ServiceDesk vs Maximizer CRM

What is better ManageEngine ServiceDesk or Maximizer CRM? The best CRM Software is a solution that can deal with your company’s unique requirements. It is possible to find which solution works really with your industry if you assess numerous products before you decide which one is the best.

As an example, ManageEngine ServiceDesk and Maximizer CRM are scored at 8.7 and 8.5, respectively, for total quality and performance. Similarly, ManageEngine ServiceDesk and Maximizer CRM have a user satisfaction rating of 100% and 99%, respectively, which suggests the general response they get from customers. Even better, reach put to a regular user of the software and solicit their feedback about the solution in question.

As of now, the leading solutions in our Service Desk Software category are: Zendesk, Samanage, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $60

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account & contact management
  • Business Intelligence
  • Quotes & order management
  • Reports & dashboards
  • Options to access the Web & mobile devices
  • Customer service management
  • Campaign management
  • Email marketing
  • Email templates
  • File sharing
  • Document management
  • Lead management
  • Integrations
  • Mobile access
  • Sales forecasting
  • Sales force automation
  • Sales pipeline management
  • Case management
  • Time management
  • Task management & automation
  • Mobile apps
  • Alerts & notifications
  • Calendar
  • Audit log
  • Web forms
  • Analytics
  • Multi-lingual & multi-currency

Pricing Info

Maximizer CRM offers two pricing packages:

Maximizer CRM: $60/user/month (billed annually)

  • Sales, Marketing and Customer Service Modules
  • Pre-built and Customizable Reports
  • Mobile Access, Outlook/Word/Excel Integration
  • Our Cloud or Your Cloud
  • English or French

Wealth Manager: $65/user/month (billed annually)

  • Sales, Marketing and Customer Service Modules
  • Pre-built and Customizable Reports
  • Mobile Access, Outlook/Word/Excel Integration
  • Our Cloud or Your Cloud
  • English

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Radisson, Nestle, Hallmark, Sterling Mutuals Inc.

Integrations

Maximizer CRM supports the following integrations:

  • Microsoft
  • MailChimp
  • HubSpot
  • Vineyardsoft
  • Advisor WebsitesTM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Maximizer is a simple, accessible and adaptable CRM solution with instant access to the entire history of customers and prospects.

Company Email

info@maximizer.com

Contact No.

Company's Address

208 W. 1st Avenue,
Vancouver, BC V5Y 3T2,
Canada

Every time you research different CRM Software software you shouldn’t just analyze their features list and provided pricing plans. Keep in mind the service should be adjusted to your work processes and team so the more flexible their offer the better. Learn what systems are supported by ManageEngine ServiceDesk and Maximizer CRM and be certain you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, because this might be a critical factor for many firms.

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